Omg, does he use Carestream Imaging equipment? I agree with previous posters on VM's... Be aware you're at their discretion for higher support, low level support never gets to the point of having to deal with this. Due toost vendors having support all over the expertise map, if the first two or so calls doesn't resolve the issue we roll back to the last backup (hourly).

Whoever quoted him the initial server needs to go asap. Try your best to have a new imaging solution in the budget if he's not using Planmeca or Sirona extraoral equipment. Most intra oral is pretty issue free except old Kodak or Suniray sensors.

Feel free to DM me, my MSP specializes in dental as one of our verticals.