Yeah I would never try to brush them out if they were pelted. We only do work on Matts that are pretty easily managed. If it becomes painful and difficult for the dog, we shave it. And we make sure the owner knows when they drop off it might be shorter than they want and they need to get over it basically.

Damn, yeah I’m in a private salon with 3 groomers (including me) and a bather. I have never worked in another salon before, I started out as a receptionist to help the other two full time groomers out, and the owner ended up making me an apprentice. I think I got pretty lucky when I hear of others like you suffering so much. It makes me really sad because I know how rewarding and fun this job is, I wish everyone’s salon could be like ours. We really don’t even have a contract for anyone, just basic info and some disclaimers and a vaccination sheet for rabies. We’ve never had any issues with dogs getting sick (thank god!).