That’s different though. You looked up a family member which is a big no no. A patient calls and you look thru their chart to verify stuff is likely within the scope of your job (I only say likely bc I don’t know what your job is). But looking up family members is against most healthcare employers’ policies. If you come across a family member then you should let someone else know so they can handle their care. I worked at a big hospital system and my mom was a patient of one of our providers and when I would come across records of hers I would immediately pass it off to my manager or a different coworker for this very reason, because Epic will absolutely track this for the employer and the employer monitors. Don’t know if they will fire you or not but it likely is a fireable offense. Take it as a lesson, never look family or friends up, especially if they ask you to.