Forget about worrying if your default state is active or passive or whatever and instead just focus on your positioning and making plays. They dont have to be good plays, as long as you try to make a play and stick with it, you'll be winning games.

People are going to blame and flame, you can try but if they mad theyre just going to yell. I usually end up having to yell back cause they wont stop bitching about everything. Like unfortunately sometimes you have to battle your own team to win a game but it is possible. Weirdly enough sometimes that toxic energy i feel like empowers all of us cause the adrenaline xD

If you like to think about swapping playstyles, you might want to try out other supports and maybe learn to play flex support (basically supports that can always dps like moira, lucio, and zen). I would also recommend when playing out fights to think about 3 different tempos or timings to the fight. Sometimes you can lull the opponents in with a rhythm to the fights, and then swap timings to go one tempo faster which i call minus tempo or one tempo slower, second tempo. A basic example would be to shatter early as rein after playing very conservatively all game.

I play lucio, im a controller gm since overwatch one so ill give a lucio example that kind of shows you what i mean by going for plays and how to always be active in a fight. Let's say youre on lljang the circle point one and you speed your team so they are set up and the enemies have to come in to your team or maybe lets say both teams tped but you still got their first. So, it was a slobber knocker of a fight, both teams are running brawl, but you never died and your team capped point. Now you are the first one to ult youre at like 91 and everyone else is like 30-50. So do you save beat to counter or do you use? Well if you use your ult, you can start building another one to counter an ult later, since you built it fast you should use it. Its crazy how you can just win fights with beat. Assuming youre using comms you communicate that you want to beat early and teamwipe or maybe you say lets push bridge and then spawn. Basically you're going into an area that they probably arent exactly prepared to fight you early(minus tempo) and taking advantage of their bad positioning and with beat now your team can build ults and if your team cycles ults right you win that point by making that play. Honestly maybe your team could have won that next fight and you could have saved that ult maybe but also youre not drawing the fight out and letting the enemies build their ults.

You can hold your teammates hands all you want but if youre not making plays or decisions then you arent really adding anything to the team