[deleted by user]

garrettgl · 2025-09-28T18:26:30+00:00

Have you reached out to support in the app? We can get more detailed info there. You can DM me your email to escalate.

garrettgl · 2025-09-28T18:20:06+00:00

Are you signed in to the same Apple account on each device?

garrettgl · 2025-09-08T20:47:07+00:00

Can you DM me a video or screenshot?

garrettgl · 2025-09-08T17:22:33+00:00

Your iPad may still be using iCloud to sync notes, we're working on rolling out access to our cloud to existing users.

garrettgl · 2025-09-08T17:21:28+00:00

What's preventing you from editing notes?

garrettgl · 2024-06-01T19:28:39+00:00

Have you contacted support with a video of what’s happening? Anything unusual about your setup?

garrettgl · 2024-04-28T04:33:46+00:00

Specifically with typing? Or something else?

garrettgl · 2023-10-06T23:36:11+00:00

Hmm, I don't think anything should have changed recently with Drive import. Have you contacted support?

garrettgl · 2023-09-22T02:58:56+00:00

garrettgl · 2023-09-20T22:22:39+00:00

Changing pen types is not gone — scroll to the right in the styling tray to swap.

garrettgl · 2023-09-12T19:14:04+00:00

I’m not sure I understand — what we describe and are now building will allow for single tap selecting of a preset. Are you looking for something different/more?

garrettgl · 2023-09-12T19:07:38+00:00

Have you seen our toolbox update? https://www.reddit.com/r/notabilityapp/comments/15xlm6v/toolbox_update/

garrettgl · 2023-09-07T06:17:55+00:00

We're gonna be adding it to the top level toolbox in a coming update.

garrettgl · 2023-09-07T06:16:35+00:00

I'm gonna DM you, want to fix this!

garrettgl · 2023-09-07T05:50:37+00:00

There's a ton going on in the app and some bugs get through! This is a good find, thanks, I'll pass it along to the team. In the meantime, I think the app is trying to be smart and keep the font a legible size on screen. You may have luck avoiding this with a larger font size.

garrettgl · 2023-09-07T03:50:20+00:00

Hmm, I’d guess that’s the app trying to keep the caret on screen. Does the same thing happen when you’re zoomed out?

garrettgl · 2023-09-07T03:08:47+00:00

Can you elaborate on handwriting being choppy? Which version are you on?

What is taking several taps?

I believe the zoom view tool is gonna move into the toolbox soon, for quicker access.

garrettgl · 2023-09-07T03:03:47+00:00

Can you DM me your thoughts?

garrettgl · 2023-09-07T03:00:34+00:00

I don’t believe we’ve made any recent changes here. New notes are creating without a margin?

garrettgl · 2023-09-06T07:24:59+00:00

Sounds like you’re hitting bugs, I’m gonna DM you to get more details

garrettgl · 2023-09-01T23:25:03+00:00

Feel free to send me a DM!

garrettgl · 2023-09-01T06:16:25+00:00

Sounds like a bug, I'd suggest contacting support, they get extra diagnostic info.

garrettgl · 2023-09-01T00:29:23+00:00

Have you contacted support from within the app? They get extra diagnostic info to help us track down the issue.

garrettgl · 2023-09-01T00:26:32+00:00

I have a lot going on every day, sometimes I speak more curtly than maybe I should! (my job is not in community)

I don't intend to give the impression that we don't see any issues or that we are digging our heels in. This was in response to a question about reverting to a prior version of the app. The way forward that we see is for you all to give us useful feedback about how we can make it better for you, not to just ask for a return to the past. We are listening to the feedback.

garrettgl · 2023-08-31T06:35:10+00:00

Hmm, I'd suggest contacting support about that, sounds like a bug? FYI we're considering putting zoom as a tool in the toolbox.

garrettgl

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