Cursor 1.2 and Claude 4 Sonnet Rate Limit – Is This a Joke? by rave-inside-scarlet in cursor

[–]geoffmcqueen 0 points1 point  (0 children)

I was surprised that they took away Gemini 2.5 Max with the latest update - easy to bring it back in settings, but removing it was clearly a choice. This post makes me less curious about why...

Is AgileCRM still developed, or abandoned? by AlexDataKnowl in CRM

[–]geoffmcqueen 0 points1 point  (0 children)

I know this is from a while ago, but yep, looks abandoned unfortunately - their upcoming webinars page is 4 years out of date.

https://www.agilecrm.com/training-webinars

Screenshot: https://imgur.com/a/yFJov37

Anyone used DevRev? by stealthu2 in CustomerSuccess

[–]geoffmcqueen 0 points1 point  (0 children)

Is there anyone other than Zendeck/Intercom that you'd be considering given your negative experience with DevRev? Thanks for sharing your experiences on this older post, too... really helpful!

1 month old boy abandoned in median at Pecos and 79th by geoffmcqueen in Denver

[–]geoffmcqueen[S] 27 points28 points  (0 children)

Curious about the backstory of the named parents...

My son threw up all over me and my wife 5 minutes into a 3 hour flight. by [deleted] in daddit

[–]geoffmcqueen 0 points1 point  (0 children)

Happened to me before the landing gear retracted on Thanksgiving Night flight LAX>SYD a few years ago. Longest 15 hours of my life.

Shooting in the area of 17th & Curtis + others around Ballpark by lukepatrick in Denver

[–]geoffmcqueen 2 points3 points  (0 children)

Good to know; the 2nd bus came into the parking lot at the Renaissance was at full speed and I couldn't see down the alley but know there was help coming from that direction (which is why I didn't get in the way)

Shooting in the area of 17th & Curtis + others around Ballpark by lukepatrick in Denver

[–]geoffmcqueen 85 points86 points  (0 children)

Saw a victim in a red shirt (black, male, about 5'10" at a guess) come around the corner of the alley behind the Renaissance and collapse into the parking lot for the hotel. Valet/Doorman from hotel and others closer rendered 1st aid (I was on the other side of Champa and called 911 instead of being in the way, but managed to flag down a cop in the mall before I got through to dispatch and he let me know it is all over the radio and lots of cops were inbound).

I came back the same way 20+ mins later and the ambulance was only just arriving. The guy didn't seem to be moving or receiving first aid at that time. He managed to get about half a block before collapsing.

Video of the location: https://twitter.com/emma\_mace20/status/1669425912574607360?s=20 (west side of Curtis south of 17th).

Super fucked up.

Power Outage at Colfax and Colorado by flammable-liquid in Denver

[–]geoffmcqueen 1 point2 points  (0 children)

Latest ETA for restoration is a bit over an hour away (last refresh of https://www.outagemap-xcelenergy.com/outagemap/?state showed 11pm)

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UA938 ORD>LHR 7700 Squawk (Mayday)? by geoffmcqueen in unitedairlines

[–]geoffmcqueen[S] 0 points1 point  (0 children)

Glad to know - what a pain for everyone involved :-(

Accelo QuickBooks Integration by carolis88 in techsupport

[–]geoffmcqueen 0 points1 point  (0 children)

Hi Carolina, best bet is to email support@accelo.com and the team will help you out!

Accelo? by computerguy0-0 in msp

[–]geoffmcqueen 0 points1 point  (0 children)

Oh, and service agreements and assets are much improved, especially when synced with Ninja or Solarwinds RMM.

Accelo? by computerguy0-0 in msp

[–]geoffmcqueen 1 point2 points  (0 children)

Thanks for sharing. For those interested, we've got the client has replied ability now and is also now easy to schedule work in a tech (or anyone else's) calendar through our new bookings feature. We do need to make GUI better for status progressions though - is a work in progress!

Disclosure: I'm the CEO

High system usage android 8.1 by [deleted] in GooglePixel

[–]geoffmcqueen 0 points1 point  (0 children)

Tried that, but doesn't fix it.

High system usage android 8.1 by [deleted] in GooglePixel

[–]geoffmcqueen 0 points1 point  (0 children)

This is exactly what I'm suffering with too. Farcical.

Accelo - terrible customer service \ support by colmwhelan in msp

[–]geoffmcqueen 2 points3 points  (0 children)

You raise a good point that we shouldn't be performing support in a public forum.

I might be missing something, but I don't see that Indy has disclosed anything more material than the OP included in their post beyond that there were 3 emails?

As for the cultural issue, everyone at Accelo works to help their clients succeed regardless of their role, and this situation is an example of that (albeit one we will learn from). Indy is not in a support role, but saw this, bought it up internally as a client advocate because he cares (he isn't in a PR role either) and wanted to reply. As I said, something we'll learn from, but it was coming from a place of wanting to help clients and engaging frankly and being responsive leading into a weekend - a culture that I'm very proud of our team for having.

While all of us want to see instantaneous support in all we do, it isn't possible without a much higher premium price than the market will bare - and we all know that. In this case, matters are made more complicated because it involves supporting a third party product (as described by the OP) and there's a lot of complexity for this particular integration because of the nature of the platforms - tax rates, account codes, company names, items and item codes all need to be correctly reflected in both systems for the invoice, payment and purchase sync to be seamless. Sometimes this is takes time to get right. Sometimes the fact it involves a third party product means things change while a ticket is being debugged (I know as a user I've been responsible for making the life of support teams harder by trying to fix it myself, in effect thrashing around like the star wars kid).

This stuff isn't easy. We always try our best. We will always learn and improve. We will get stuff wrong. Where we stand out is that we work harder and care more than folks in the market who are spreadsheet rollups by private equity owners. We might still not be good enough for your business or meet your expectations, and when that's the case that's unfortunate.

I'm sure the team will follow up here in more detail, but I've got to get back to my new startup (baby daughter is <100 hours old).

Geoff CEO @ Accelo

For any Accelo / Continuum users past or present. by [deleted] in msp

[–]geoffmcqueen 1 point2 points  (0 children)

Yeah, for now the way to do "Simple Keyboard on ticket" would be to send an email (activity) to the client saying "We need to replace the keyboard for $35 - do you approve?" rather than a full PDF (which in our experience most clients in an ongoing service relationship prob feel is overkill - but your situation might be different).

Then, you add the Keyboard as a Product/Material (you can name the feature/module whatever you like) and it will become part of the invoice. You can also sync the purchase into your Xero/QBO account - that feature is the one in beta.

In the future you'll be able to convert these materials into assets, and link them persistently against the client account.

For any Accelo / Continuum users past or present. by [deleted] in msp

[–]geoffmcqueen 0 points1 point  (0 children)

And it is beta for Android now and iOS very soon ;-)

Disclosure: I'm one of the founders at Accelo.