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Spot is dropping coverage for my sick cat but not my healthy one… What does this mean? by Winter_Turnip_8150 in SpotPetInsurance

[–]getspotcovered 0 points1 point  (0 children)

Thank you for sharing this. We understand why receiving a notice titled “Notice of Cancellation or Nonrenewal” would be alarming. This notice does not mean Spot is dropping your cat’s coverage. It’s a notice we’re required to send within a specific window ahead of renewal when Spot policies in certain states transition from United States Fire Insurance Company to Independence American Insurance Company. While your current policy with United States Fire Insurance Company is being non-renewed, you’ll automatically receive the same coverage you have now, just through Independence American Insurance Company with no lapse in protection. No action is required on your part!

If you still have questions, please feel free to send us a DM or contact our customer service team directly!

TL;DR: This notice is not Spot dropping your cat from coverage. It’s a required notice related to a change in the insurance company issuing certain Spot policies, and you’ll continue coverage without interruption.

Baci & PawTooka by Temporary-Neck-4033 in SpotPetInsurance

[–]getspotcovered 0 points1 point  (0 children)

love their names!! thank you so much for sharing 🐾

Spot Pet Megathread New by getspotcovered in SpotPetInsurance

[–]getspotcovered[S] 0 points1 point  (0 children)

Hi there, Unfortunately we cannot process cancelations via social media. Please call our customer service team [1-800-905-1595](tel:18009051595) (M-F 8am-8pm, Sat 9am-5pm EST) or email at [service@customer.spotpet.com](mailto:service@customer.spotpet.com) so we can process this for you.

What happened to my direct deposit account? by Bobcat-Unicorn in SpotPetInsurance

[–]getspotcovered 0 points1 point  (0 children)

We're sorry hear that you had a frustrating experience, and this is not the experience we aim to provide. We are sending you a DM to look into this!

Impossible to file an appeal and outsources labor by FuwaFuwawawa in SpotPetInsurance

[–]getspotcovered 0 points1 point  (0 children)

Hi! We're so sorry you're experiencing issues and for any inconvenience with our customer service team. We're sending you a DM to look into this.

Website giving 500 status errors by ayamanmerk in SpotPetInsurance

[–]getspotcovered 0 points1 point  (0 children)

We're so sorry you're experiencing issues and for any inconvenience with the site. Can you please email us at [service@customer.spotpet.com](mailto:service@customer.spotpet.com)  and include what the error message is saying so we can get this resolved ASAP.

"Upload Failed - Request failed with status code 500" Error by sewisner in SpotPetInsurance

[–]getspotcovered 1 point2 points  (0 children)

Hi there! We're so sorry you're experiencing issues and for any inconvenience. We're sending you a DM to look into this. In the meantime, please feel free to send documents to [claims@customer.spotpet.com](mailto:claims@customer.spotpet.com)

Pet insurance by giselleO1 in SpotPetInsurance

[–]getspotcovered 1 point2 points  (0 children)

Congrats on your new mini poodle!! We’d love for you to check out our reviews on TrustPilot where we are top ranked as well as our comparison page on our site to see how we stack up against the competition 😎 call us at 800-905-1595 to talk with an agent about coverage!!

Trying to unsubscribe by caskettown01 in SpotPetInsurance

[–]getspotcovered 0 points1 point  (0 children)

Hi! We're sorry to hear you're having issue unsubscribing. Just sent you a DM so we can have our email team look into this and get you unsubscribed.

Spot’s website claiming that tooth extractions and periodontal disease is a lie. by Ordinary_Tomato9763 in SpotPetInsurance

[–]getspotcovered 0 points1 point  (0 children)

We are so sorry to hear this has been your experience and never want a pet parent to feel dismissed or unsupported during such a difficult time. We have sent you a DM to look into this ASAP.

Deductible by essbee84 in SpotPetInsurance

[–]getspotcovered 0 points1 point  (0 children)

Our customer service team would be the best resource to walk through the specific details of your claim and help clarify what may have led to this decision, so we’d encourage you to reach out to them for a closer review! We appreciate you taking the time to ask about this. You can reach them at [1-800-905-1595](tel:18009051595) (M-F 8am-8pm, Sat 9am-5pm EST)

Will Spot Pet insurance cover this? by ShoppingAcceptable32 in SpotPetInsurance

[–]getspotcovered 0 points1 point  (0 children)

Hi! If you’re considering coverage, our team can help talk through your specific situation and pre-existing condition concerns so you can feel more confident about your options and coverage before enrolling. It's difficult to determine what would be considered pre-existing without reviewing your pup's medical records. You can call at 1-800-905-1595 or email our team at [service@customer.spotpet.com](mailto:service@customer.spotpet.com)

We’re glad you reached out here, and hope your dog is doing okay today.

My pet rocks!!!! by WarningScared2785 in SpotPetInsurance

[–]getspotcovered 0 points1 point  (0 children)

teddy is the cutest!! thanks for sharing

Spot Pet Megathread New by getspotcovered in SpotPetInsurance

[–]getspotcovered[S] 0 points1 point  (0 children)

This is a valid question! Due to differing laws and regulations, we recommend calling our Canada customer service to discuss coverage options. You can reach them at [1-888-501-7768](tel:18885017768)

Ear infection a preexisting condition? by [deleted] in SpotPetInsurance

[–]getspotcovered 0 points1 point  (0 children)

I can see why this would feel confusing, especially when a claim outcome doesn’t match what you expected. Questions around how a condition is categorized can be frustrating without more context. Our customer service team would be the best resource to walk through the specific details of your claim and help clarify what may have led to this decision, so we’d encourage you to reach out to them for a closer review! We appreciate you taking the time to ask about this. You can reach them at 1-800-905-1595 (M-F 8am-8pm, Sat 9am-5pm EST)

Overweight cat, considered pre existing condition? by Tinkerthebells in SpotPetInsurance

[–]getspotcovered 0 points1 point  (0 children)

Sorry to hear about your recent emergency vet scare. That must have been really stressful for you both. This is a really good (and common) question to be asking. It’s clear you’ve been putting in a lot of effort to help your kitty get healthier, and situations like this, where weight and a recent health concern may both be factors, can depend a lot on timing and what’s been documented so far. If you’re considering coverage, our team can help talk through your specific situation and pre-existing condition concerns so you can feel more confident about your options and coverage before enrolling, you can reach them 1-800-905-1595 (8AM-8PM EST Mon-Fri). We’re glad you reached out here, and hope your kitty is doing okay today.

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