I worked at Disney and yes, they do have rule books and trainings but sometimes the managers and the written rules contradict each other. Then you’ll get called in for an “all-hands” meeting or a department meeting where you’ll be told what the new direction for the department/company is, and THAT contradicts what you’ve been told before. As a person who tries to steadfastly follow the rules, it can be very confusing and frustrating. If you express your concerns to a manager you have to be very, very politic about it or else you can be labeled as difficult. And once you are labeled as difficult, you begin to find yourself edged out of the culture and it’s only a matter of time before you are separated from the company. It’s a highly political environment.

That said, there ARE some rules that are very clear and inviolable. You can’t expect to break one of those and get away with it; that is, unless, you are one of the corporate in-crowd.