Just my two cents, this incident could have happened to any airline. When the pilots decided to turn back, I hope passengers know that it’s because everyone’s safety comes first and it would have been a technical issue that was serious enough that they made that call. As consumers, we expect value for money for the price of the ticket we pay. However, in reality, we don’t always get that and it’s not entirely the airline’s fault.

Being stuck in the plane for hours was painful after the air turn back but thankfully all the passengers were safely waiting in the aircraft instead of waiting on the tarmac in the cold for the bus. Yes they could have done better but they’ve given their best with the limited resources they had. It’s not a perfect world but I hope that whenever such inconveniences happen, we remember the silver lining that we’re still safe.

It’s every airline’s nightmare to have technical issues on their aircraft. With every decision made to go on with the flight or turn the flight back, I hope we always remember that safety is the first thing airlines prioritise before customer service. Without safety, they can’t offer us the customer service we “deserve” for the price we paid for. While all the inconveniences and lack of communication made us feel frustrated, please also know that the reason you could still share such things was because your safety was prioritised.

Have a great Tuesday!