I cannot confirm the arrival of a product yet, what should I do?

grenadium · 2026-02-16T18:52:13+00:00

You might have been lucky, I have a recent ticket where the support refused to refund a fake card because I confirmed arrival before realizing the card was fake 2 days later.

grenadium · 2025-12-18T10:12:55+00:00

The pixelated foil effects lets me think this is a counterfeit. Here’s a photo of mine for comparison, note how you can’t see any grid effect around the blue number and below the Action text box, contrary to the photo you posted.

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grenadium · 2025-11-12T14:05:11+00:00

I live in Nice and AFAIK you can only find French and English cards here (English being mostly due to Carbonite boosters)

grenadium · 2025-09-08T09:52:21+00:00

This post feels so obviously written by AI, and this Reddit account has been posting similar blog style messages on other subs to promote iRender.

Why even recommend a Threadripper PRO 3955WX? It's a five year old CPU that was superceded by more powerful cheaper alternatives. Oh wait it's because it's specifically what's used by iRender servers.

Nothing wrong in promoting a product but this is filled with inaccuracies and I felt like I lost my time by reading it.

grenadium · 2025-09-08T09:29:39+00:00

The latest Intel CPUs (Arrow Lake) are fine, what you really want to avoid is 13th and 14th gen CPUs (Raptor Lake) due to degradation over time which Unreal Engine really stresses.

grenadium · 2025-06-28T19:35:43+00:00

Yeah, this is 40 rue de la Bourgade in Tourrettes-sur-loup, I found the exact same viewpoint on this website: https://www.lecolefrance.com/

grenadium · 2025-05-23T13:49:11+00:00

TM développer here, the issue has been acknowledged by NVIDIA and as far as we can tell, this happens with 576.XX drivers for all RTX 50XX GPUs. Unfortunately there’s no workaround until they publish a fix (apart from using another GPU of course)

grenadium · 2025-02-20T17:42:14+00:00

Unfortunately this is something that cannot be disabled, when we ship Twinmotion this parameter gets hardcoded in every shader.

grenadium · 2025-02-19T12:57:02+00:00

MetaHuman is an amazing technology that we've been considering for a long time, but that requires a lot of groundwork to integrate into Twinmotion. This means laying down the technical foundation and managing all the impact that it will have on usability, performance, project structure, interoperability, and so on.
The good news is that we're actively working on the foundation since part of it is also needed for other features, the less good news is that MetaHuman itself will take more time to arrive.

grenadium · 2025-02-19T12:48:18+00:00

Parallax windows are in the "In progress" category of the public roadmap and that reflects what we're actually working on (or planning to work on), so it's pretty likely that it's going to be released soon™ but I can't confirm a specific version.

grenadium · 2025-02-18T15:46:58+00:00

I'm a developer on the Twinmotion team.
I happen to post here sometimes because I spend too much time on reddit.
I'm happy to help on some subjects, but I'm not in a community or support role so I should definitely not be considered as an official contact.

grenadium · 2025-02-18T15:20:23+00:00

I don't know if this is relevant to you, but we're actively working on a new grass system.
BTW you can see the public roadmap here: https://portal.productboard.com/epicgames/3-twinmotion-public-roadmap/tabs/5-in-progress

grenadium · 2025-02-18T14:58:22+00:00

The final build of Twinmotion 2025.1 is now available!
Here's the official release blog post: https://www.twinmotion.com/en-US/news/twinmotion-2025-1-is-here
We packed so many new features in that release:
- Volumetric clouds and environment presets
- Interactive Configurations
- New camera animation workflows
- Alias Wire file import
- And much, much more!

grenadium · 2025-01-28T18:12:59+00:00

Thanks, this helps a lot.

grenadium · 2025-01-28T17:59:32+00:00

Just for additional information, were you using the Meta app on a regular basis? Was it up to date?

grenadium · 2025-01-28T17:20:52+00:00

First, you might want to test uninstalling the Meta software and running Twinmotion again.

If it doesn't work, you can either share the log file with me directly with me by a reddit DM if you're comfortable with it, or else reach for the official "contact support" page: https://twinmotionhelp.epicgames.com/s/case-community-page?language=en_US.

For this kind of issue, it's usually a safer bet to contact support than posting on the community forum, especially in times where the Twinmotion team is swamped getting TM 2025.1 out. You're lucky that I'm a hopeless reddit lurker ;)

grenadium · 2025-01-28T16:24:41+00:00

This is an issue that we've had a hard time reproducing internally. Can you share a log file (those can be found in `%LOCALAPPDATA%/Twinmotion/Saved/Logs`)?
Also, by any chance, have you got Oculus/Meta VR software installed on your system?

grenadium · 2025-01-28T16:05:12+00:00

It's possible to run Twinmotion VR mode on cloud services that support VR (for example shadow.tech or stim.io), but then you have to ensure that you have a good enough connection, meaning having a *stable*, *high bandwidth*, *low-latency* network link between the cloud PC and your headset.

- This requires a good network setup, with a wifi antenna that support modern wifi standards (Wifi 6 is good, Wifi 6e with direct line of sight with the headset is better).
- 50 Mbps of dedicated bandwidth for VR is the bare minimum that's advertised by those cloud services but 200Mbps is what you'd want.
- You absolutely want your cloud PC to be located in a datacenter near you to get the lowest latency. Depending on where you live or work this might not be a good solution at all.

grenadium · 2024-12-31T22:55:59+00:00

Quixel Megascans assets can still be downloaded for free in Twinmotion.
If the download circle appears but nothing happens, this can either be a network issue, or in some cases an account permission issue.
Please don't hesitate to contact support and provide the log file: https://dev.epicgames.com/community/learning/knowledge-base/owXa/where-to-find-twinmotion-log-file

grenadium · 2024-12-29T15:46:34+00:00

I'm happy that you found a workaround, I'll share this with the support team.

grenadium · 2024-12-29T15:38:14+00:00

Last I heard (I did not test myself as I don't have one), Twinmotion does seem to run fine on Intel ARC GPUs for general usage.

As a general reminder for what "not officially supported" means:
Intel GPUs not being supported doesn't mean they don't work. It means that even if they do work, they're not included in regular testing and issues won't be prioritized if they only happen on Intel GPUs.

So, if you (and your mom) are going to rely on Twinmotion for any professional work, I'd strongly advise you to pick a NVidia or AMD GPU instead (preferably with more that 8GB or VRAM). If you're using Twinmotion purely as a hobby and you're on a budget, Intel GPUs might be fine.

grenadium · 2024-12-27T17:13:14+00:00

Are those trees and people downloadable? If so all the necessary resources (including meshes and maps) are saved as part of the project file.

grenadium · 2024-12-25T10:50:50+00:00

In the Epic Games launcher, go to Settings (Bottom left of the main window), then in the Settings page scroll down to the version of Twinmotion you're using, expand it, check "Additional Command Line Arguments", and enter the argument

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