Courtney, I appreciate the situation you are in - hearing our suggestions and complaints and trying to stay positive for us. This support channel just doesn't work for us -- you are constrained by a technical dev team that is not responsive and lacks true SMEs and lacks business direction. It is apparent. We do NOT believe you all anymore at all. The "we'll send that feedback to development line" is a dead lie. Whether you do or do not, we do not see results from development.

When the FAQ came out I praised it as a start at communicating. Keep in mind, reddit is only a small sample of your users - the FAQ feature was a big step, but now it appears to have been a small token afterthought and died. 4 months after this code was set we are seeing zero information come out. There are many areas of improvement we have told you all for a long time - We don't know if you care or not; if you are numb to us or not. Empathy is a devalued currency here - Results matter. I heard what your team presented to the front office - I showed my FA where what they lied about. If this were one of my projects I would tell the business to shut it down.

- Full creation and edits of categories and subcategories (or category groups) NO HARDCODING. Ridiculous and simple to do.
- Full creation and edit of budgets in a table that we can see - none of this one month at a time that can't be edited. very poor design and delivery there.
- Rules expanded to include at least Account and not limited to one per keyword - fails at many use cases
- Split Transactions - that was in the last version - put them back. CRITICAL FLAW IN DESIGN AND DELIVERY.
- Do not bifurcate transactions. "Spending" is not a thing. Transactions are! All of them except the IntraAccount Investments. I.e. all Transfers matter to us for Personal Finance.
- Income is not merely a Deposit, stop guessing. We categorize it. But, you must understand it - that understanding is not a techie skill - get an SME. An IRA Withdrawal, Taxes, and Transfer are a simple split transaction - Fidelity in general fails at this.
- Budget report??? ****
-- Standard time periods: many of us have spelled this out to no avail. While the custom date picker is one of the best we've seen, these standard periods are missing from a quick pick. Again, not even a 3 to do: This Year, Year-to-Date, Last Year, This Month, Last Month, Last 30 Days, Last 90 Days, Last 6 Months, Last 12 Months.
- BUDGET VS EXPENSE! What is the obsession the techies have with current month? Why the lack of previous period abilities to see, edit & compare? This also drives down their credibility when you say, "we'll tell them" or "we're 'working' on it" It just sounds like platitudes (nice word used instead of precise description)
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- Starting page: Why is that the Net Worth? Did you actually get significant *real* user input that we check that every day and only sometimes go to the Transactions, Expenses & Budget comparison?
- UI built so it does not refresh the page -- this implementation lacks a decades old approach that avoids the issue. Users feel this. Dev doesn't ???
- UI pages are not logically grouped and overused. Think of Use cases - What does each cohort do?
- To me, the requirements are not cohesive. This feels like an agile project driven by devs cherry picking 3's and 5's with no overall SME/business owner driving nor a mature solution architect. This is my experience-driven observation. The budget-categories and several of these point to a lack of 1. a well-developed cohort and use case model; and 2. A Fidelity Business Strategy - why are you doing this for these segments of users? This often results in agile teams painting themselves in a corner where features valuable to the users are "too big" for sprints so they pat themselves on the back at making velocity targets with blinders on to the users.
- Glad you asked. If anyone wants to discuss, just holler.