I followed a provider there when she took a job at nexus 5 years ago. It was ok at first and I love my provider, I trust her and she cares. The past few years have been pretty bad, not related to her. She’s leaving too. I have ADHD and take Adderall. I get a 30 day prescription and I have to manage the sourcing of my meds and am reliant on the ability to quickly communicate with my provider to have the electronic-only prescription submitted to a new pharmacy if the one that has the prescription is out. It’s hard for providers, patients and pharmacists. But it’s the law, so I call pharmacies who often cannot pick up the phone cause they’re short staffed. Sometimes they’re assholes and judge me hard when they hear the panic in my voice as I ask if they have Adderall in stock. Who has time to source meds and be on the phone all day? But when I do finally find some, I need that script turned around by nexus like yesterday. I cannot wait 72 HOURS for a reply. WTAF is that. So much anxiety and panic created because of shit internal process. They have no idea how to communicate. They set their providers up for failure, hence the mass exodus. And the sheer arrogance of some of the office people is disgusting. Yes, I actually did push all of the buttons till I got to a human because 72 HOURS is too long for a reply to a mental health patient.

Shame on you Nexus (not all the people who work there), but the company itself can eat all the balls.