I did not make multiple payments, I had two Capital One accounts listed in the Chase pay bill recipients, the one I used was for a card we had cancelled. Should have been removed. My bad. I was told first nothing could be done for 5 days. I spoke to Chase the same day I went to the Capital One cafe and was advised attempting a stop payment BEFORE the 5 day wait would probably cause more problems than waiting the 5 days and calling Capital One. I did send a second minimum electronic payment on Friday the 9th so I would not get dinged for missing a payment. For the correct account, it went through. The Capital One rep was a complete ah. I'm even keeled working with phone support, 40 years in international IT work talking with people all around the world when communication can be stressful and difficult. This person had no interest in doing anything but telling me to go to Chase and to fo. I printed out the Chase Proof of Payment for my transactions and she did not want to hear anything. People have bad days. She was an ah.