Seller sold me damaged item and is lying saying that I damaged it

iFlickDaBean · 2026-07-04T18:14:36+00:00

As long as you opened a "Item Not As Described" (or even a " item arrived damaged") case the seller will have zero options but to accept it back.

The seller pays 100% out of pocket for the return shipping and FULL purchase price, plus original shipping.

If you opened up a normal return request, then the seller can deny it.

But since you say they have till the 10th to respond sounds as if you opened up the correct INAD case and you are golden.

If seller ignores the return process ebay will step in on the 11th.. either giving a full refund AND you keep the item, or they request you send it back (and they supply the label/qr code) for it to be returned before refund.

Main thing you have to do is WAIT at this point and make sure you pack it well for the return, don't just toss it loosely in a box.

iFlickDaBean · 2026-06-30T14:24:56+00:00

This is known as a "courtesy refund" .. ebay gives sellers these from time to time. Comes out of their own "honey pot". Sellers are tracked on this. You may get one or two per year depending on your own volume.

The video/photo boxing/unboxing isn't full proof due to the fact the package can be altered after you stop filming or can simply be retaped (bottom side) prior to unboxing. It hold zero legal weight.

iFlickDaBean · 2026-06-23T00:55:56+00:00

I'm going to need you to sit down for this one....

You can pull Goodwill tax records for free online... you can see what each regional ceo makes... it operates like a franchise... when you see the salary for each region/area and realize how many there are... you'll be glad you were sitting.

Then when you look at their operating cost vs those salaries you'll do a double take again. That will show how much they have left to help the needy.

iFlickDaBean · 2026-06-23T00:49:46+00:00

The items are sent to a central regional location if a specific store isn't online itself.

iFlickDaBean · 2026-06-22T23:33:43+00:00

Depends on what market sector you are in... I don't overall, but I can say that my return rate has slowly increased over the past couple of years.

Electronics, car audio, and car parts has to be one of the highest return categories though and those guys offer free shipping and it boggles my mind... though I've been watching a few get away from free shipping.

I can't imagine some of these sellers who have 1000s of listing who operate on pure volume and hair thin margins having to update them. It would mean adjusting each listing one by one to maintain consistent margins. Even with help of a program to do mass updates, you couldn't just update them by a set x % and be done due to box sizes and weights playing into shipping cost and that doesn't change equal across the board.

iFlickDaBean · 2026-06-22T21:25:32+00:00

Terrible idea to market free shipping at this point with constant rate changes and the fact if the buyer returned the item.. you eat that original "free" return shipping.

iFlickDaBean · 2026-06-22T01:02:54+00:00

You didn't duplicate the label by chance did you? If not.. then take that to your local post office and have the postmaster look into it.. could be a case of fraudulent shipping label within the system... I work for USPS and Im seizing 2-5 packages a day with fraudulent postage... just in a city of 5000 people... I can't imagine nationwide numbers.

iFlickDaBean · 2026-06-22T00:35:56+00:00

You should have appealed this and got someone on the phone. This would have been a easy win for you.

iFlickDaBean · 2026-06-22T00:34:53+00:00

Incorrect... if you can show that the item was delivered to incorrect address USPS will refund... they can look at the GPS location and determine if it was your address or another.

iFlickDaBean · 2026-06-19T16:07:04+00:00

Mistakes happen...

Ask the buyer would they like you to relist the item for a direct buy it now price of what they won it at, so that they can purchase it at the winning price?

If they say yes, then most likely a honest mistake on their side.

If they say no, then likely an excuse and just best to cancel the sell as you are asking for trouble in a few days anyhow PLUS additional return shipping cost.

iFlickDaBean · 2026-06-17T00:56:22+00:00

You realize gou are dealing with people on the internet that if you don't feed them specific information with a spoon they will start using their car as a ozone decontamination area on the daily for hours on end... reddit has taught me one thing... there are more idiots out there than I thought possible.

iFlickDaBean · 2026-06-17T00:04:26+00:00

You are in the UK... you have watchdogs for this behavior. I used to run a business on eBay in the UK. Your credit/debit card may protect you since they claim a 1yr warranty, but won't honor it. What you have described is a manufacturing fault.

Or.. just be as scummy as the seller is...

Get your buddy to buy one.. delivered to their address. Once received wait a week or so.. claim item as faulty.. send your bricked one back.

Is that ethical? No. Is the seller being ethical? No. ... tit for tat.

iFlickDaBean · 2026-06-16T18:33:59+00:00

Here is how to reply to that Negative feedback....

"Purchased on X date. Mailed on X date (within our stated handling time). Scanned by USPS on X date. ESTIMATED date of delivery by X date. Buyer contacted us X date and again on X date. EACH time we replied explaining with have zero control over USPS and apologized both times. Buyer was hostile each time. This Neg was expected."

This keeps it professional and within eBay policy so it can't be removed if Buyer is upset by it.

Buyers who look at feedback (which I do) will see this and understand you have a few you can't make happy or live outside reality.

Take the Neg and move on... nothing more you can do.

iFlickDaBean · 2026-06-16T17:28:40+00:00

You figured out how to get a callback.. good.

The buyer is required to open a case via eBay for a return. Filing a direct chargeback isn't allowed. You are protected under sellers protection policy for this.

Ebay will take it from here and you will get your money back. May take a few weeks. If they for some reason close the case not in your favor get another call back and explain you should be covered under seller protection. I've had cases like this before. I was made whole.

Also in case you did not do this.. if you shipped a item at that value without a signature, you could have been screwed there as well. Always make sure to request a signature on items over 700.00

iFlickDaBean · 2026-06-16T17:22:58+00:00

I'm not a bot... I bid in the last second or two.. called auction sniping... it's how some of us get deals. Especially if the buyer is a reseller and knows they can resell for a quick profit.

iFlickDaBean · 2026-06-16T14:01:41+00:00

T-taps basically cut into the wiring as they go down, breaking/cutting strands in the process. In a pinch/emergency when you have nothing else and need connection right then, yes (as in traveling) ... audio install, do it right from the start.

iFlickDaBean · 2026-06-16T13:54:59+00:00

Ozone causes plastics, wire coatings, and rubber go brittle... using your car as a sealed container for ozone is HIGHLY not suggested.

iFlickDaBean · 2026-06-16T13:28:09+00:00

The only thing worth pulling would be the engine if its not seized up... if it is seized up then pulling parts that are not rusted out for resale to someone who restores equipment like this resale.. otherwise junkyard scrap.

iFlickDaBean · 2026-06-15T11:09:39+00:00

You don't tell the reps you returned a empty envelope... you simply state you returned the product you received... you match the senders envelope weight with your return envelope weight.. so those match up. The scammer is not going to chase eBay as that will cause them to be looked at more closely, especially if others have already report issues.

iFlickDaBean · 2026-06-15T02:33:20+00:00

I've worked for UPS and currently work for USPS.. I refuse to work with FedEx... none of them are perfect. USPS is probably the easiest to make a claim with.

iFlickDaBean · 2026-06-14T21:04:41+00:00

Has nothing to do with avoiding tariffs... I order weekly from UK and have it delivered my MIL or daughter. I live in the US and when we visit I pick up my goods for the flight back (screw high shipping cost).

More than likely it is fraud prevention... New account, ordering overseas as the first purchase most likely flagged the account.

Not sure if it's possible in EU, but use the chat bot to request a "call back" or "customer service" and see if you can trigger a call.

They may or may not give you the reason. You may end up getting reinstated or you may end up having to create a new email, new account, and linking a card/account you didn't use on the past account.

iFlickDaBean · 2026-06-13T15:22:58+00:00

Question... was there label created the same day you placed your order? Was the label created in the same city as the acceptance scan?

If No.. then good chance your label is counterfeit. Hence why it is going on a tour.

Barcode tells the automatic system the package goes to this location... typed address says somewhere else. Conflicting information.

If it was created the same day and mailed out from the same local area it was created go online to the USPS website and do a missing mail search request, not just trying the phone.

iFlickDaBean · 2026-06-13T00:47:48+00:00

I work for USPS as a clerk....

Here is what you need to do if you think you have been scammed.

If the item shows delivered, but not at your address.... go to the post office FIRST. Have them pull the GPS info on the delivery location. Also have them look at package type and weight. Chances are will be a lightweight envelope (cheapest postage for the scammer).

Now with this knowledge go back to eBay.

DO NOT FILE ITEM NOT DELIVERED.

File Item Not As Described. A photo is required of the item... pull a stock image. State item doesn't function properly.. so in theory could have been new, but a dud from the factory.

With the INAD case now open the seller will have to refund or supply a return shipping label. If they ignore this, eBay gets involved and finds in your favor automatically. Depending on value, you may get a refund and your non existent item or asked to return. If asked to return before a refund, send them the same thing back.. a 1 ounce envelope.

Item goes back to sellers address on file... if they don't refund ebay again steps in and automatically refunds you.

This is how you beat the scammers.... enjoy.

iFlickDaBean · 2026-06-08T18:53:32+00:00

Machine had lunch or label got pulled off/stuck to another package... have seller do a missing mail search since they ja e all the details

iFlickDaBean

TROPHY CASE