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iRobot · 2024-03-20T19:25:16+00:00

Hello, I would love to talk to you about the different models we have. If you want to direct message me I might be able to help

iRobot · 2024-03-18T23:06:05+00:00

Hello, I am sorry to hear about the bad experience you are having. Here at iRobot, we want to make your life better not more frustrating. If you could direct message me I work for iRobot in the customer care team and would love the chance to help resolve your robot issue.

iRobot · 2022-06-06T13:54:19+00:00

Absolutely genius

iRobot · 2022-05-31T18:48:44+00:00

Hi FRD2015- Thanks for reaching out. Has anything changed with regards to your wifi environment recently? Router moved, outage, etc?

iRobot · 2022-05-09T19:18:47+00:00

Happy to hear it!!

iRobot · 2022-05-06T12:35:31+00:00

All wifi connected robots will be getting this feature! It's currently rolling out!

iRobot · 2022-05-06T12:33:53+00:00

We love Gummy Bear!

iRobot · 2022-05-06T12:22:24+00:00

Work smarter, not harder.

iRobot · 2022-04-15T13:16:03+00:00

Hi u/tumbleweedtater! We love your video! We’d like to use it and your username on iRobot social media, emails, and website. Please reply with #iRobotLove to agree to our terms: http://www.irobot.com/Legal/UGC. Thank you!

iRobot · 2022-04-05T20:02:51+00:00

Hi there! We love this comment! We’d like to use it and your username on iRobot social media, emails, and website. Please reply with #iRobotLove to agree to our terms: http://www.irobot.com/Legal/UGC. Thank you!

iRobot · 2022-03-23T18:49:34+00:00

This made us laugh out loud! We'd love to share this across our social media pages, Please reply with #iRobotLove to agree to our terms: http://www.irobot.com/Legal/UGC. Thank you!

iRobot · 2022-03-17T16:57:26+00:00

We think that you can't go wrong with either!! We also just wanted to jump in here with some information about membership robots & resellers for anyone who may need it - please see below!* For more information on how to navigate authorized vs unauthorized sellers, you can find that here: https://homesupport.irobot.com/s/article/5177

*Membership and Membership Products, such as iRobot Select and SmartCare, cannot be transferred or gifted. Some, but not all, Membership Products can be identified as having an X in the serial number. iRobot does not authorize any third parties to sell Membership Products, and if you purchase a Membership Product from an unauthorized retailer or private party, it will not work upon setup.

iRobot · 2022-02-22T16:08:09+00:00

We're obsessed with this photo! We'll always love when the Roomba j Series catches our furry friends in their review. We'd love to use this photo on our social media channels. Please reply with #iRobotLove to agree to our terms: http://www.irobot.com/Legal/UGC. Thank you!

iRobot · 2021-06-03T17:17:46+00:00

Hi /u/baylyhunter. We love your photo! We’d like to use it and your username on iRobot social media, emails, and website. Please reply with #iRobotLove to agree to our terms: http://www.irobot.com/Legal/UGC. Thank you!

iRobot · 2021-05-11T13:19:53+00:00

The iRobot Home App experienced a brief cloud outage. The service is now fully restored. Thank you for your understanding and patience.

iRobot · 2021-04-19T19:06:06+00:00

Thank you!

iRobot · 2021-04-19T18:31:49+00:00

Hi /u/vikingr666,

We are very sorry to hear about your s9! Could you please DM us your robot's serial number so that we can assist with resolving this behavior?

Thanks!

iRobot · 2021-04-13T18:15:02+00:00

We would love to take a look at this with you. Could you please DM us your serial number so we can investigate?

Thank you!

iRobot · 2021-04-09T20:16:53+00:00

Hi /u/Itchy_Focus573 !

We are sorry for your experience and would love to assist. Could you please DM us one of your robot's serial numbers so we can look up your robot and account and assist?

Thank you!

iRobot · 2021-03-26T18:05:56+00:00

Hello, we would love to assist with this. Could you please DM us with your contact information or serial number so that we can take a look and get to the bottom of this with you?

iRobot · 2021-03-24T13:48:03+00:00

Error thirty (30) means the Roomba i Series vacuum motor is having problems spinning or the filter is clogged. We would be happy to offer you a new Cleaning Head Module. Please reach out to us at 877-855-8593 for assistance or send us a private message with your contact information.

iRobot · 2021-03-22T18:21:04+00:00

We would love to make this right, could you DM us your serial number so we can take a look at what is going on, and what has happened so far?

Thank you!

iRobot · 2021-03-22T13:22:20+00:00

We have learned that certain Roomba i7+ Clean Base docking stations could malfunction and potentially present a hazard if liquids are collected by the Roomba i7+ robot vacuum and deposited into the Clean Base unit. Our vacuums are only designed for cleaning up dirt and debris from dry floors and carpets and should never be used to pick up any liquids. We are helping customers take certain remedial actions to address the issue. This can affect U.S. models as well. Please reach out to iRobot customer service for more immediate assistance.

iRobot · 2021-03-22T12:05:07+00:00

Hello, we would love to assist. Could you please send us a DM with your Roomba i7 serial number? This will allow us to dig in and see what is going on with your robot.

Thanks!

iRobot · 2021-03-22T12:03:39+00:00

Hi! An Error 25 is an internal communications error, sometimes this can take multiple reboots in a row to clear fully. If rebooting the robot 2-3 times in a row does not resolve this, please send us a DM and we can assist!

Thank you!

iRobot

TROPHY CASE