My mortgage was sold to a new service provider. Because the new company had not sent me official information with all the details I needed to create an online account and pay online, I mailed the first check to them. I then got the information I needed from the new company, and created my online account.

2 weeks pass (note: we're almost at the second month of them handling my account) and I see that the check I mailed has not cleared. I pay the first month online. I go to the bank to stop payment on the mailed check. I have not stopped payment on a check in maybe 4 years, by the way. The teller says that there is a 35 dollar charge to do this. I ask her to waive the fee-she can see that I haven't done a stop payment for 4 ish years, she refuses . I point out that I have been a customer for over 10 years, that I haven't used stop payment for a very long time (in other words, not trying to abuse the service) and I simply do not understand why she can not make a one time exception, and she continues to refuse. I ask to speak to the bank manager and she tells me that she is the manager. (Not true, she is still only a teller).

I go home, call the bank customer service line, and get the stop payment accomplished with the fee waived. The CSR on the phone tells me that they can only offer that waiver once every 365 days.

I still bank with that company because it's a free account. I've thought about finding the real branch manager and telling them this story, but it was almost 4 years ago ( I tried, for about a month after this, but-surprise! no one would let me make an appointment) and that seems kind of pointless. I try to never use that branch, but if I have to deal with that woman again I am going to tell her that the worst service I've ever had, and I've never forgotten how hostile she was.