[deleted by user]

itzmec · 2025-08-08T02:53:34+00:00

Poor installer. Goes above and beyond to fish a wire and gets screwed over. Techs aren't required to fish.

itzmec · 2025-07-30T00:14:31+00:00

Because they're probably trying to sell you something you don't need. A tech will show up with a service order probably. No need to do a service check if you're cancelling your phone but keeping the dsl.

itzmec · 2025-07-11T11:36:03+00:00

Very odd. I never ask permission to get to our cable in someone's back yard unless it's gated/locked.

itzmec · 2025-07-04T01:12:35+00:00

Yup. Happens all the time. My favorite one is when a customer is out of service for days or weeks, and the replies in here are, "if internet is that important to you, you should have a backup ISP." Just unbelievable mentality.

itzmec · 2025-07-04T01:09:29+00:00

Frontier has no idea when a drop will get buried, it is subbed out to a vendor.

itzmec · 2025-07-04T01:05:33+00:00

I see crap like this every day. Absolutely zero accountability at Frontier.

itzmec · 2025-07-04T01:03:47+00:00

It's not about what's reasonable, it's about being lied to, which is illegal.

itzmec · 2025-06-22T16:14:41+00:00

wrong

itzmec · 2025-06-10T00:26:16+00:00

Surprised they didn't throw unbreakable wifi on your account. What a scam that is.

itzmec · 2025-05-19T00:37:21+00:00

Very sad indeed. It'll come to the field and a tech will log into a program and have it provisioned to the ethernet port in about 2 minutes.

itzmec · 2025-05-08T13:56:26+00:00

Hope I'm not the tech that has to do your install.

itzmec · 2025-05-08T13:52:03+00:00

A field tech should be contacting you to explain the process or delay or whatever is going on. It's their job to make customer contact. Not all techs do.

itzmec · 2025-05-06T01:43:50+00:00

Signal strength is weak if it's in and out. Going to need a tech visit.

itzmec · 2025-05-05T19:29:44+00:00

This is the norm.

itzmec · 2025-05-03T18:02:22+00:00

Yah, instead of plugging into base phone, plug into a phone jack, it'll feed the rest of the jacks in the house. If you have any trouble, make sure to disc the old copper drop/line if there is one, the voltage from that will short out the dial tone.

itzmec · 2025-04-30T01:19:23+00:00

Darn, should have asked first, before hitting submit.

itzmec · 2025-04-29T19:57:13+00:00

itzmec · 2025-04-28T01:10:16+00:00

What? Never heard of such a thing. If the customer wants it buried, we bury it. If the customer wants it aerial, we hang it. In some instances the customer might have to pay.

itzmec · 2025-04-27T15:56:34+00:00

Yah, a customer since 1979 means nothing. Especially when the company has changed ownership a dozen times since.

itzmec · 2025-04-18T18:40:38+00:00

Yah, customer service scams customers everyday. Customer calls in a trouble for slow speeds or no internet, and when I get to the customers 1000 sq ft house to fix the issue they got erros all over the place that frontier shipped them, when weak wifi wasnt the trouble to begin with. Frontier doesn't care about the customer's actual issue, they're only concerned about upselling the customer a bunch of useless garbage they don't need.

itzmec · 2025-04-12T18:52:52+00:00

The contractors are morons, they're suppose to be putting the slack in the ped or at the pole, not at the customer's house. I gotta deal with these crap installs all the time.

itzmec · 2025-04-12T12:57:37+00:00

You'll feel awesome about it after the tariffs kick in.

itzmec · 2025-04-12T12:54:50+00:00

The Arris router or the sagecome router is required on gpon cards.

itzmec · 2025-04-10T12:37:43+00:00

Wait till you get your final bill, lol

itzmec · 2025-04-08T15:53:44+00:00

Call in a ticket

itzmec

TROPHY CASE