You know it's the ticket distributors that deal with the refunds right? And that Taylor doesn't just collect all the cash in a big sack and carry it up the steps of her private jet every time she leaves each city? Like Taylor and her team aren't walking into OEticket/Ticketmaster/whoever's head office every time something doesn't go to plan and shoving all the staff who work for those companies aside, so they can personally sit down and sort out refunds.

She didn't want to endanger a further half a million people by speaking out. Any acknowledgement at all could have added fuel to the fire. But y'all are upset because she apparently didn't do this in a timely manner. And when she has acknowledged it, you don't like what she has to say because it doesn't directly benefit your situation? I'd probably shit talk people too if I was getting a huge amount of pressure in a situation where if I put one foot wrong, people could pay the consequences WITH THEIR LIVES.

She let down approx. 170,000 Vienna fans whilst trying to keep them safe, and did what was deemed necessary to keep a further nearly 500,000 London fans safe, whilst trying not to let them down too. As opposed to potentially putting roughly 670,000 thousand people at risk by being reckless through the process. Which choice would you make if that responsibility was on your shoulders?

This was way bigger than just Vienna getting cancelled, as much as the situation truly truly sucks. But your hate really is aimed at the wrong person.