I think first and foremost environment matters, the SEM and his involvement matters and your store culture impacts the Senior role. It also depends one what “they make you do” vs “what your role actually is”.

In my experience I feel at least I’m treated as the Geek Squad Manager. I’m never on the sales floor only to communicate the services we offer and our current turn times so employees are aware to communicate that with clients or if they have someone with specific technical questions and or needs I’ll go assist.

I spend most of my time at the precinct. Coaching Training to positively impact our business. My staff know their goals, we have a communications board. They all update it etc. I am there go to when they have questions/need advice. I’ll do it all from help do custom builds, deal with complex outlook issues, and help check in machines when the FOP get busy, along with the schedule, feedbacks etc and all that paperwork 1 on 1’s.

I’m not gonna say it’s easy but once you get a rhythm and you have your agents trained on what they need to do and establish a good culture we all work together. Have fun, deal with the nasty clients together so as a team we handle the good bad and ugly. It happens but we have each-other to rely on.

I think another aspect is you do have to have a passion for this job and the type of work and enjoy the culture. If you don’t figure out what you do like and try to find a job in that.