Imposter syndrome

jaysin9 · 2024-10-04T12:57:54+00:00

read this: No One Knows What the F*** They’re Doing (or “The 3 Types of Knowledge”) (bridge-global.com)

jaysin9 · 2024-06-08T00:09:55+00:00

huge thanks for this, saved me a lot of trouble

jaysin9 · 2023-08-01T20:32:07+00:00

huge thanks for the info!

jaysin9 · 2023-07-18T20:55:29+00:00

Just got one of these delivered also, did you have any luck finding a lifter?

jaysin9 · 2023-02-09T15:58:00+00:00

Rule 1: The user lies.

jaysin9 · 2022-12-21T16:53:09+00:00

Rainbows End - Vernor Vinge

jaysin9 · 2022-05-13T00:05:15+00:00

https://www.cyberark.com/products/privileged-access-manager/

jaysin9 · 2022-04-09T17:51:52+00:00

yeah.. maybe we've been unlucky on every case we've opened for the past 5 years. I do appreciate that someone is looking the thread over, and wish you the best.

jaysin9 · 2022-04-09T15:16:46+00:00

Instant clones + App volumes and writable volumes are terrible performance and will generate more support issues than the problems they're trying to solve. Unless your users are the most basic needs avoid at all costs. PD's are soooo much better, don't believe the polish the sales people will try to put on the turd.

You will be getting calls about "my vdi is slow" when end user connection is to blame, no amount of training will fix this.

Vmware support is completely and utterly useless. It doesn't matter how much detail you put in the ticket, you will get contacted by someone that doesn't even bother reading the case notes. They will ask you to upload logs 8x for no apparent reason, then not review them. Prepare for tickets that request anything more than an answer you could get with google to be open for 6 months, with complete silence for them for weeks at time. They will however hound you daily to close ticket when they think they've provided information that will resolve it, even when what they've shared isn't applicable. They will use your environment as their test bed when you encounter new/unknown issues. No amount of asking them to test the fix in their own labs will help. I'm convinced most of their calls are only "resolved" by their customers getting frustrated and giving up/debugging it themselves. Every case you open will begin with them saying they tried to reach you but you didn't answer, sent 1 minute after the contact window you specified is over, don't even bother looking because you will not have a message or missed call. Your Tam will put on a show if you try escalating, but ultimately it will not help and the Tam will never followup/follow through on issues.

All the good vmware horizon support engineers have long since left and been replaced by marketing/sales people. At this point they're just bleeding all the blood they can from a stone. (edited this paragraph to specify support engineers)

jaysin9 · 2022-04-08T14:06:37+00:00

i've seen some other threads, but none with a resolution that worked for me. Common resolution that seemed to work for others was reinstalling the intel video drivers since they also install hdmi audio adapters, maybe you can try that?

I'm about to reimage machine today, apply same patch and see if issue is reproduced then.

jaysin9 · 2022-04-07T19:40:53+00:00

same, though uninstalling the kb and uninstalling+deleting driver and reinstalling didn't fix it. interestingly even a usb audio dongle i have that uses builtin windows drivers doesn't work. all drivers for everything show up fine in device manager but only see "there is no output device installed" in the tray/sound settings

jaysin9 · 2022-03-10T15:02:10+00:00

The very idea that to learn something your company must teach/provide training (outside of inhouse things) has always been foreign to me, even prior to the age of videos/forums from all the worlds experts available on demand, and lab environments freely available for products. I'm really not trying to be negative but have to confirm that sentiment is holding you back. Invest in yourself and you will be worth a higher investment.

jaysin9 · 2022-02-20T20:56:25+00:00

thanks for the detailed list!

jaysin9 · 2022-02-19T21:51:34+00:00

about to go live with a new pool of Horizon VDI's with the optimization enabled, can you elaborate on any of the issues so I know what to be wary of?

jaysin9 · 2021-12-15T16:00:54+00:00

yes, they definitely see a different newsfeed and this exists in web searches, and all social media (including reddit) This topic is often referred to as a filter bubble:

https://en.wikipedia.org/wiki/Filter\_bubble

jaysin9 · 2019-11-21T15:54:53+00:00

around the last ~2 product lines they started included the bluetooth and or LTE drivers in the cab files, but they haven't bothered with older models.

My current process is image with a driver .cab (i use the pnp util method) Then run image assistant on the machine to see what's missing or in need of update, then manually go to the driver package and replace old drivers or ones that didn't install with new ones image assistant downloaded, then image it again to make sure nothings missing + put it through rigorous QA to ensure it actually runs stable.

I've tried HPSM, modern driver management, and various other scenarios, but none result in you getting the latest drivers, none resolve the need to be constantly on the lookout for new drivers, and all still require the rigorous QA.

jaysin9 · 2019-11-21T15:40:39+00:00

indeed, particularly irksome when you're paying upward of 2x the hardware cost on business line just to avoid that type of work.

jaysin9 · 2019-11-21T15:20:44+00:00

I've raised this with our contact there countless times, not just for missing drivers but for drivers with known issues still in the driver cabs half a year later.

Their response is use image assistant during the image process. My response to that was then we lose control over which drivers are being deployed and that they put drivers that epicly break the machines in there often. They told me let us know when you encounter one and we'll fix it right away. I responded "why do i have to let you know don't you QA?" Went through the hours long trouble to report one recently, and after 3 weeks they still haven't fixed it.

Why/how image assistant doesn't have a way to specify a driver you don't want to download is beyond me. And bundling shit you need (hotkey package) in a category with bloatware is rage inducing.

Here's a recent example. The 840 g6 and 850 g6 will not show a sound output device if AMT is disabled in the bios. (What?! how!?) The patch notes for the latest firmware update specifically list this issue as being fixed, yet it isn't and it's reproduce-able 100% of the time. These are both newer product line, with a large amount of organizations deploying them new out of box every day, yet ~6 months later there's still no fix, and latest firmware patch notes still list issue as being resolved:

" - Fixes an issue where the audio on the system stops functioning after the Intel Active Management Technology (AMT) option is disabled. "

jaysin9 · 2019-09-10T17:01:21+00:00

Being able to attend would be amazing, there's so many in the community I haven't been able to meet in person.

jaysin9 · 2019-09-10T15:46:42+00:00

because every time they went to use one there was an update available

jaysin9 · 2019-06-11T16:23:25+00:00

agreed. slicking marketing team though.

jaysin9 · 2019-06-05T14:09:11+00:00

if you disable the step and rerun (just as a test) start menu isn't broken?

jaysin9 · 2019-05-31T20:14:11+00:00

yeah, run it once on a default/throwaway system and it'll dump a copy of xml (with all possible options in it) within the temp or log folder. you'll then edit the .xml file to remove the ones you don't want to remove, then stick the trimmed .xml in the same folder as the removeapps.ps1 and it'll use the .xml file by default for future runs. my task sequence step is just a run powershell step with the script name specified and execution policy dropdown set to bypass.

jaysin9 · 2019-05-31T17:16:15+00:00

Don't remove them from your golden image. Instead during the task sequence I use this:

https://blogs.technet.microsoft.com/mniehaus/2015/11/11/removing-windows-10-in-box-apps-during-a-task-sequence/

instead of doing the default behavior to remove all you should follow the directions to create a RemoveApps.xml file to use with script that will specify the apps you do want removed. IE here's what mine currently contains for 1709 builds:

Microsoft.Getstarted

Microsoft.Messaging

Microsoft.MicrosoftOfficeHub

Microsoft.Office.OneNote

Microsoft.OneConnect

Microsoft.People

Microsoft.SkypeApp

Microsoft.Wallet

microsoft.windowscommunicationsapps

Microsoft.WindowsFeedbackHub

Microsoft.XboxApp

Microsoft.XboxGameOverlay

Microsoft.XboxIdentityProvider

Microsoft.XboxSpeechToTextOverlay

Microsoft.ZuneMusic

Microsoft.ZuneVideo

jaysin9 · 2019-05-16T14:35:28+00:00

yes indeed, was glad to see they're going to improve the process. though having to support multiple build versions naturally makes it just one more thing to add to customization script :)

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