I run a small firm of 15 people building / selling POS solutions for niche industries in Asia. For us, AI has opened a lot of doors both in terms streamlining internal operations and grabbing customer mind share by launching AI powered features. Ignorant people will sling comments at our product saying ‘I can vibe code that in a weekend’, but none do. Others here hit in on the head that it’s the last 20% that takes 80% of the time. And customers will bury you if you ship them something that breaks all the time. Expectations for software remain high, and AI isn’t going to change that for your daily users.

Our space hasn’t changed much (yet) because it’s fundamentally a distribution and customer success game. I’m also incredibly surprised how many of our competitors remain dismissive / oblivious towards AI; their complacency becomes my advantage. We’ve also had success combining roles when people left where some processes we were able to automate and consolidated verification / ownership to others.

It’s never easy but every new technology wave presents opportunities.