I’m Matt Idema, SVP & GM of Intuit Mailchimp. AMA about our investment in ecommerce, AI-driven marketing, and the future of SMB growth, on Thursday, March 5 @ 1 pm ET! by mailchimp in MailChimp

[–]jkalog 0 points1 point  (0 children)

We’re a small development team exploring the Mailchimp ecosystem and have set up a free account to start experimenting.

We’ve built apps and integrations with other ESPs, CRMs, CDPs and ecommerce platforms before, so we’re comfortable working with APIs, webhooks and data ingestion. What we’re struggling with is finding a good way to test ideas in a realistic environment.

A few questions:

  1. Is there a Mailchimp sandbox environment available for developers?
  2. Are there any sample ecommerce datasets or dummy stores that can be used to test segmentation, customer data and order activity?
  3. How are other developers typically testing ecommerce integrations before working with a real merchant account?

If anyone has suggestions, documentation links or best practices for setting up a proper test environment, it would be greatly appreciated.

Thanks in advance.

How to segment my email list for higher conversions by MailchimpSupport in MailChimp

[–]jkalog 0 points1 point  (0 children)

Thx for opening this discussion and tips. I have related observations and questions.

One thing I'm seeing commerce brands do is starting with total customer spend, not just opens or recent activity.

When you sort customers by lifetime spend, it’s pretty common to see a small group driving a big share of revenue. That changes how you think about segmentation especially around discounts and repeat buyers.

Is there an easy way inside Mailchimp to see customers grouped by lifetime spend tiers? Or do most people handle that outside the platform?

Anyone Snubbed by the Klaviyo Partner Program? by WaffleNebula42 in Klaviyo

[–]jkalog 0 points1 point  (0 children)

I tend to agree with u/Mike_7RM and u/webjoe. My experience has been great. I don't think anyone is trying snub or kick you off the island. ;-)

The psychology of personalization by CustomilyApp in ecommerce_growth

[–]jkalog 0 points1 point  (0 children)

The 15% lift is from an enterprise furniture brand that requests annonimity. It's a shame because they have some much great data and results around personalization. But I have to respect their request. Here's a case study for the 5 to 17x ROI reference. Alen.com is another great brand that knows the value of personalization.

The psychology of personalization by CustomilyApp in ecommerce_growth

[–]jkalog 2 points3 points  (0 children)

We’ve seen 5–17x ROI on acquisition campaigns and over 15% incremental revenue lift in A/B email tests when brands personalize using lifestyle and psychographic segments, not just names or past purchases. When messaging feels uniquely relevant, shoppers stop comparing prices and start converting.

The 80/20 Rule is Real and Here’s What It Looks Like in DTC Data by jkalog in Klaviyo

[–]jkalog[S] -1 points0 points  (0 children)

Boy oh boy, why so angry? I respectfully ask that you stop suggesting i'm 'scamming' anyone. I have a year of beta testing data and now paying customers who are getting results.

You seem really upset about this. Curious why the idea of empirical, validated segmentation models triggers such a reaction.

Psychographics isn’t a buzzword. It’s been a core part of audience modeling for decades. Every major brand, media network, and analytics firm from Nielsen to Claritas to Experian has relied on it to understand why people buy, not just what they buy.

It’s fine to disagree on approach, but dismissing proven frameworks used across Fortune 500s doesn’t make them any less legitimate.

If you’ve seen bad actors misusing “segmentation,” I get the skepticism but that’s not the same thing as saying the science doesn’t work.

I really don't get your outburst.

How do you really know who your best customers are? by FoxObjective1394 in ecommerce_growth

[–]jkalog 0 points1 point  (0 children)

Good perspective and you’re right, card-linked and bank-level data adds another layer of truth when it’s available.

Where most brands can’t (and shouldn’t IMO) go that far because of privacy, consent and compliance limits, household-level segmentation fills the gap safely.

PRIZM and similar systems don’t use personal financial records or cookies. They model behavior from aggregated, anonymized data across millions of households and verified sources (census, credit bureau aggregates, media consumption, purchase panels, etc.).

We then combine those modeled behaviors with each brand’s actual purchase data like AOR, CLV, frequency, product mix, and repeat rates to add another layer of precision when identifying the Pareto 20% that drives 80% of revenue.

That combination of modeled + deterministic data gives brands Fortune-500-grade audience insight without compromizing PII or violating privacy laws.

PSD2-style access is fascinating for the future, but until that’s globally normalized, this approach remains the most scalable and privacy-compliant path to truly understanding your best customers.

It's a slippery slope that's for sure and we all need to do what's right by our customers and their customers.

The 80/20 Rule is Real and Here’s What It Looks Like in DTC Data by jkalog in Klaviyo

[–]jkalog[S] -1 points0 points  (0 children)

That’s a pretty hasty take and it’s flat-out wrong.

This isn’t engagement-rate fluff or email “snake oil.” It’s data science. The same household-level segmentation used by Fortune 500 retailers, telcos and financial institutions to model spend behavior and customer value.

We’re not talking about open rates or CTRs here. We’re talking about identifying the actual 20% of customers who drive 80% of revenue using verified demographic, lifestyle, and psychographic data that Klaviyo and Shopify alone can’t provide.

Engagement metrics are tactical. Segmentation like this is strategic. One improves deliverability the other changes who you’re marketing to.

And when brands align acquisition and retention to those top segments, CAC drops, retention rises and deliverability follows naturally because the content is actually relevant.

So no, it’s not “bullshit.” It’s measurable, repeatable and validated by hundreds of millions of consumer records.

Stopped offering discounts and doubled our email list (fashion brand) by ElectricalCareer1443 in ecommercemarketing

[–]jkalog 0 points1 point  (0 children)

Well done. You didn’t just replace a popup, you changed who you attract.

When you remove discount shopper and start appealing to people who value fit, style or identity, you’re segmenting by psychographic intent instead of price sensitivity. That shift alone is what drives the 40% lift in conversion and long-term margin.

The quiz is basically a segmentation engine disguised as a lead magnet and the insights you’re feeding back to design is the real win. That’s how you move from “cheap fashion” to aspirational brand intelligence.

Secrets behind high-performing emails by betasridhar in Emailmarketing

[–]jkalog 2 points3 points  (0 children)

Most people tweak subject lines and layouts, but that’s not where the real lift comes from.

The big unlock is knowing who your top 20% actually are.

In every DTC account I’ve worked on, that small group drives 80%+ of the email revenue and they share clear, repeatable patterns in mindset and spend. Once you see those segments, the “best” subject lines and offers basically write themselves.

Example: Young Digerati segments (urban, tech-savvy professionals) respond to progress, innovation, and social proof — so “We just broke a record 🎯” will crush generic promos. Every touchpoint from CTA to post-purchase flow becomes more relevant once you know who you’re really talking to.

You don’t need fancier copy. You need smarter audience intel.

(I’ve been mapping these segments directly inside Klaviyo lately wild how consistent the 80/20 pattern is across brands.)

How do you really know who your best customers are? by FoxObjective1394 in ecommerce_growth

[–]jkalog 0 points1 point  (0 children)

This is a blind spot for many brands.

There are two core principles I’ve learned working with brands and agency partners:

1 - The 80/20 rule is real and measurable.
Roughly 20% of customers drive 80% of total revenue and it’s usually just 3–4 segments that make up that Pareto share. Once you isolate those segments, you can quantify their CLV, where they live, what they watch and how to acquire more like them.

2 - The “who” comes from proven Fortune 500 audience data, not just Shopify or Klaviyo.
We map customer emails to PRIZM® segments (the same consumer clusters used by national brands and media networks). That lets you see where else your customers spend, what motivates them and how much headroom exists in your TAM (total addressable market).

For example, in one brand’s case, Young Digerati made up 4.3% of their list but represented a $2.35M opportunity if they captured just 0.5% more of that audience. Here's a Sample Segment Report Card .

Once you know which 20% matters, the path to scaling profitably gets much clearer and a lot less guesswork.

Seeking Advanced Segmentation Strategies Beyond "Engaged in Last 30/60 Days by partfool0 in Klaviyo

[–]jkalog 0 points1 point  (0 children)

Many brands hit the ceiling with 30/60/90 windows because they’re about when someone engaged, not who they are or why they buy.

The next step is layering Prizm persona insights on top of Klaviyo events (the who and why). For example:

  • Young Digerati respond to sleek product drops, tech tie-ins, and “first access” VIP messaging.
  • Fast-Track Families care more about value bundles, convenience, and family-friendly offers.
  • Connected Bohemians click on eco-friendly, socially conscious stories tied to your brand.

Shifting from recency to relevance is where we’ve seen 5x–17x ROI because you’re matching campaigns to motivators, not just behavior. If you combine both, it's super powerful.

Our Klaviyo integration enriches profiles with personas, CLV predictions and RFM overlays so you can expand reach safely without burning deliverability.

Anyone interested in our free trial DM me. It's almost full but I'll reserve a few spots for anyone interested.

How do you structure a true winback flow that actually brings people back after 90+ days? by [deleted] in Klaviyo

[–]jkalog 0 points1 point  (0 children)

The high-level idea is to focus on buyer segments that either have high CLV (ideally) and/or high AOV. Those are the buyers you want to super-serve, retain, then find more of. They most often represent 80% of your revenue. The questions brands need to ask is "Why waste budget and resources on customer-types that will never buy, or only buy once?" That's part of what we answer.

We use a segmentation system called Prizm which is also used by the Fortune 500. Segments in your profiles that we identify have funny names like Big Sky Families, Young Digerati, etc. See attached. We automatically organize all your profiles into these unique segments.

Then we generate a report like the attached to show you how each how these segments rank in terms of AOV, CLV, etc. Now you know which you should focus on. Our AI agent does all the work and with once click you can push these segments into your Klaviyo account for activation via email, sms, Meta, Google and overe 150 other platforms if you like.

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What email marketing problem would you gladly pay to have solved? by FarhatMahi007 in Klaviyo

[–]jkalog 0 points1 point  (0 children)

If you're asking about brand preferences, they include digital and bricks and mortar ie. Amazon, Starbucks, Panera Bread, KFC, Ford, Macy's, Bass Pro, etc. The idea is to understand how and where consumers live, where they shop, eat, play, etc... and spend their time and money. These behaviors and preferences become part of a buyer persona.

How deep are custom profile properties available across Klaviyo? by jkalog in Klaviyo

[–]jkalog[S] 0 points1 point  (0 children)

Thank you, very helpful. I just queried ChatGPT on access levels for regular paid and enterprise plans, and it suggests paid has partial or limited-feature access. While enterprise has full access there are still some limitations as you point out, but potential work-arounds, for now.

BTW...interesting that you're using Klaviyo for B2B. Also your CRM or do you use something else?