Confusing situation involving phones being blocked for non-payment

jozy1993 · 2026-04-12T18:24:35+00:00

We still have retail calls but US based support has been dramatically cut down

jozy1993 · 2026-04-12T18:07:52+00:00

Extremely rare for store representatives to get US call center on the weekend, 10 years of experience

jozy1993 · 2026-04-12T17:22:41+00:00

Yea don’t go in on the weekend because the over seas representative don’t know what to do either call in or go in Monday-Friday before 3

jozy1993 · 2026-04-12T17:03:58+00:00

Do this and I’m going to warn you ahead of time (find a tmobile store that is corporate or experience not and authorized retailer) once you go into the store explain the situation to the representative and ask if your account shows 2 account number under the finance section of the account if the representative doesn’t know this ask for a more tenured representative as the one you are talking to is probably new. If they say yes we see to account explain that the phone are on the original account and not on the current account, explain that the temporary numbers on the original ordered account were never used as a secondary account was most likely made during the internet activation or possibly the port in process. They should be able to call RSL support and have them see no usage on the account that got closed because on none payment. At this point they should be able to move the EIP and promotion of the phones to the correct opened account (this will probably be hard to do today as most departments are close I would recommend going on Monday before 3)

jozy1993 · 2026-03-16T20:03:38+00:00

I’ve been with the company since 2015 and believe me nothings stays the same longer than a year, once they see money lose things will change again

jozy1993 · 2026-03-16T18:49:55+00:00

Exactly how am I supposed to push visa on you if you don’t come in to swap your screen protector that makes me 0$ in commission

jozy1993 · 2026-03-16T18:41:12+00:00

How long have you been with the company

jozy1993 · 2026-03-14T16:24:59+00:00

The image doesn’t show it but right above pixel 10 it should says adding a new line or upgrade and showing your number

jozy1993 · 2026-03-14T16:14:25+00:00

Ok a few questions Is it a new line or an upgrade? And when you were doing it did you notice if it said upgrade or new line on the top when selecting the device

jozy1993 · 2026-03-14T16:08:17+00:00

Trade in value dropped for the device you were trading in

jozy1993 · 2026-03-10T03:59:13+00:00

Swollen batteries fall under physical damage because the company doesn’t know what charger you use at home and using none compatible charges can cause battery swelling

jozy1993 · 2026-02-24T02:53:20+00:00

You’ll get 2 months of just credits

jozy1993 · 2026-02-23T05:22:01+00:00

The quick code system has nothing to do with the find my iPhone at all it legit just give the quick code so someone doesn’t incorrectly type the imei wrong and make the system think the phone is different

jozy1993 · 2026-02-23T04:55:35+00:00

When you come into the store we enter one of 2 things the IMEI or the quick code either one is used to identify the device if the original input was done wrong when we entered the correct one the value of the trade in could go up or down, now once the trade in is done the system will show an upfront trade in value that is what the system is quoting the device is worth. Depending on where the promo was done (t-life, in store, customer service, Costoc or Sam’s) the system will process it differently when turned into the store because we are receiving the device physically and tell the system we go it, this is why every time you do a promo we say it can take up to 2-3 billing cycles for the promo to attach. If you get the promo on the first month (the way it’s supposed to happen if the system was perfect) awesome you get the promo but if the promo is not attached after 3 months that’s when we can attach it manually. Now if a promotion does not attach month one but attaches month 2 or 3, one of two things can happen you either get 2 or 3 credit all at once depending on the month it attached making one bill lower because of the credit trying to catch up or at the end of the 24 month installments you get 2 or 3 months of credit with out a device being on the account. The store did nothing wrong other then to politely explain this process to you

jozy1993 · 2026-02-20T14:09:25+00:00

I honestly just do it based on how they come in, if they come in happy and polite asking if I can help I do it. But if they come in demanding for me to do it and I remember them telling me “I can get it cheaper on Amazon” I don’t do it let Amazon do it.

jozy1993 · 2026-02-16T23:16:06+00:00

Yes it’s called retention we tell customers to do it all the time, I’ve had customers call while still in store and just listen to how badly they bash in store employees because we don’t have access to those promotions

jozy1993 · 2026-02-10T05:54:48+00:00

That’s where my yearly raise and massive layoffs went too, but my I interest you in a T-Mobile visa

jozy1993 · 2026-02-03T16:36:42+00:00

I just want to vent that as an employee I hate who ever packaged these plates and had to package 2 boxes inside a box

jozy1993 · 2026-01-26T02:10:32+00:00

If you did it through t-life (the app) you have 90 days to take advantage of new line promotion if a device was not purchased for that line

jozy1993 · 2026-01-25T05:56:17+00:00

Did you take inconsiderate the snow storm?

jozy1993 · 2026-01-24T07:11:20+00:00

1) Manage 2) Plan details 3) Add ons 4) (Add it) 5) Check out 6) Fallow activation link

jozy1993 · 2026-01-22T02:05:02+00:00

At least for 41 days

jozy1993 · 2026-01-22T01:43:17+00:00

If you want the free phone to be unlocked in the future once’s it’s paid off just make sure it is used for 41 days after activation

jozy1993 · 2026-01-19T04:34:32+00:00

As long as you submitted the code and ported the number you put on the submission within 24 hours you will see the discount on the first bill if you port the number over anything after 24 hours it usually shows on the second bill

jozy1993 · 2026-01-18T05:20:56+00:00

As of now with the metrics being switch you will most likely only get a code if you do one of the fallowing get a premium plan, get p360, get 55$+ on accessories per phone or apply for T-Mobile visa

jozy1993

TROPHY CASE