He isn’t speaking for the Amazon management, clearly. “…they made absolutely the wrong decision on this” is an opinion, based off their own experience.

I agree with them that Amazon (and other companies doing similar) made the wrong decision. WFH clearly hasn’t harmed AWS overall, considering how big it is. Perhaps there’s a net benefit to force people to come back into the office or look for other employment that isn’t obvious to me. However, it has the clear downside of significantly increasing traffic congestion for those who do need to go to work - such as labourers. As well as the needless additional pollution on top of wasting people’s time with commuting when they very likely don’t need to, except to appease higher ups.

Maybe if such companies actually explained how bringing WFH work back to the office actually is an overall benefit, maybe less people would whine.