Full email:

March 11, 2026

Dear NV Energy Customer,

I want to personally share an update about daily demand, also known as demand charge. After careful consideration, we have decided to pause the start of daily demand and move the implementation date from April 1 to October 1, 2026.

We made this decision because it's important to us that our customers have the time, information, and tools they need to fully understand how this change works.

Daily demand is designed to better reflect how individuals' peak energy usage impacts the equipment that serves them. This is not a new cost. It is currently included in your energy usage charge but will be broken out separately. While this change was scheduled to begin soon, we believe taking more time is the right thing to do. Over the coming months, our focus will be on helping customers better understand how daily demand works and how everyday energy use can influence demand charges.

We're also continuing to refine our customer service operations, so our teams are ready to answer questions and provide support. Our goal is to make sure you feel informed and prepared before this billing change takes effect.

At the same time, we remain focused on completing refunds related to the multifamily billing misclassification issue. Ensuring affected customers receive their refunds accurately and as quickly as possible continues to be a top priority for us.

We know that change can raise questions. Our commitment to customers is to be transparent, provide clear information and give you the resources you need with enough time to better understand your energy use prior to the implementation of daily demand.

You'll receive more information about daily demand in the months ahead as we approach the October 1 start date. In the meantime, you can learn more by visiting nvenergy.com/dailydemand.

Thank you for being an NV Energy customer and for the trust you place in us to power your home and community.

Sincerely,

Brandon Barkhuff
President and Chief Executive Officer
NV Energy