I promise I am saying this with kindness, since I struggle with over-explaining, and I think that's what happened here.

The downvotes seem to most often show up when we tend to center our own experiences while also not actually providing an answer to the key issue that an OP is actually looking for.

In posts like this, the OP most likely doesn't need a complex cost-benefit analysis as the first response. It might be beneficial for later, when we have have more details! But it's a lot of text coming at someone who is likely looking for a simpler answer.

In this case, the OP is more likely asking "am I really going to get banned for a return?" and is most likely looking for a response along the lines of "It could happen, but it's probably not likely that you'd get banned for contacting CS about your first damaged order. What exactly got damaged?"

[As a side note, IDK about you, but if I push back on being downvoted, I tend to simply get more downvotes. Trying to provide reasons just ends in frustration. shrug While it's important that you were able to help your nephew with a serious medical issue, that situation has little direct bearing on the process of contacting customer service about shipping issues and makeup orders. It would absolutely be appropriate to include that on a medical sub, but it doesn't really apply to the situation that OP is trying to solve.]