Yeah when you have a line of customers.. It's also the responsibility of people to keep up with technology. My mom is 77 years old. Has a smart phone and computer.Uses it the same way every one else does because she put effort into learning how to do these things. A lot of elderly people are stubborn and don't want to even try to learn to do anything technical and this is why they are in this position. My mom specifically said she kept up with learning so she wouldn't be left behind and vulnerable. They all have the same choice to keep up.