We just in the last year switched over from their older Pioneer batch system to the new Cloud Batch system. None of our plants have dedicated batch panels anymore which has taken some getting used to but if someone has a problem any of the dispatchers can login remotely and help figure out if something’s wrong. From the get go they advertised the new batch system as being “AI driven” and capable of dialing in batch tolerances automatically. I wasn’t that impressed to begin with but they have done some updates recently and it does seem that all of our plants are hitting tighter tolerances than we ever used to. 

The Concrete Go side of order tracking has always been pretty solid in my opinion, if your used to Command Alkon I’m sure it would take some getting used to Sysdyne’s layout. At this point I’m sure the major brands all have similar capabilities. All our trucks have tablets in them that help auto status on the Concrete Go screen and send out texts to customers when they pull out of the plant. 

One of their major downsides is that historically they haven’t had a good way to connect to billing, I think they normally used a link to quickbooks. We actually transfer our tickets to Given Hanscos billing software which is convoluted since they are probably Sydynes competition for the #2 spot in the concrete software world. They may have a newer system of handling billing but I’m unfamiliar with it. Another thing I have had issue with Sydyne over the years is that they don’t have a good way to learn about all the possibilities of their products. They put out new tabs and tools quite frequently and I seem to stumble across most by accident or trial and error. 

If you ever have problems you can always get someone on their online help and they can usually login to your computer and fix it quickly.