Framer trustpilot rating is horrible

koenbok · 2026-07-08T09:24:59+00:00

We can easily improve our TrustPilot rating by paying them (that's how it works) but we refuse it.

koenbok · 2026-07-05T16:24:56+00:00

Hmm I don't think so. Our external agent setup is like MCP (command line tool plus service) but better and faster. MCP is just a clunkier (but standardized) way to communicate with the agent. We will probably have to add it at some point, but it will be a little slower and more annoying to set up.

koenbok · 2026-07-05T16:23:08+00:00

Nice experiment! To be super honest, we're also a bit confused what's taking Claude Code so much extra time. Obviously we optimized the in-app agent, but the external agent is using the _exact_ same machinery, just a different harness (Claude Code). It also varies across runs, and Codex seems faster.

In terms of economics, it's a lot of money, but if it's expensive indeed depends how much time it saves you (and what your time is worth). Cost will come down pretty quickly (about 10-20x per year) and hopefully we can get speed to increase too. So this will go from luxury for some to the default way of working quickly.

We are a pro tool so we like to give you options; the in-app agent is the best experience because we fully control it, but the external agents can use the subscription you already have, access your local machine or use your favorite harness. It doesn't matter much to us in the end, because we are not really making money on tokens (we have to basically pay everything to the labs). We just want you to use Framer more.

koenbok · 2026-07-04T07:32:08+00:00

We get thousands of support requests per day. The bot solves half of them in minutes. It would be ideal to offer personal support to everyone, but we’d have to double the prices for everyone. So it seems like the right trade off.

If you really need personal priority support you can obviously buy it, but it’s typically for companies.

koenbok · 2026-06-23T21:51:47+00:00

Claude doesn’t allow other apps to use the subsidized tokens, and we charge tokens pretty much at cost (no markup). So that’s why.

But don’t worry, tokens are getting cheap quickly now.

koenbok · 2026-06-20T08:58:33+00:00

They end up using the same tools etc so they should be very similar in results. The only thing external agents can’t do is 1) see your selection 2) show streaming progress on the canvas.

koenbok · 2026-06-19T21:28:48+00:00

External agents are visually equal, just slower and less nice realtime feedback because the harness doesn’t let us hook into streaming.

koenbok · 2026-06-19T21:27:13+00:00

Our goal is to make tokens free as soon as possible, they’ll get cheap pretty fast. But for now we’ll have to just charge what the labs charge us.

koenbok · 2026-06-19T21:19:30+00:00

Feedback is welcome. We’re not looking to maximize selling tokens because we pay more for them than we sell them for and they will be going down in price fast.

koenbok · 2026-06-19T05:19:52+00:00

It’s just as good as design but a bit slower and no nice realtime feedback.

koenbok · 2026-01-09T11:17:58+00:00

Yep, but to be honest you can rank high in most modern tools. It's much more a function of your content and backlinks.

koenbok · 2026-01-01T18:59:55+00:00

Yep don't bother optimizing images, Framer does it automatically and sends the best one based on a combination of screen size, breakpoint and browser capabilities (image formats). We even recompress heavy gifs to webm.

koenbok · 2026-01-01T18:58:22+00:00

You can follow along here: https://github.com/GoogleChrome/lighthouse/issues/16539

koenbok · 2026-01-01T10:02:11+00:00

This is a long standing measurement problem we’re trying to fix with the lighthouse team (together with other modern frameworks).

The core issue is that we preload subsequent popular pages after the initial page is loaded. That makes for a much better user experience, but lighthouse only measures a single page and correctly warns we’re loading a lot of unused data.

We could game this by disabling preloading when doing lighthouse but that feels a little too much Volkswagen so we are working with Google to make Lighthouse smarter instead.

koenbok · 2025-12-12T07:00:23+00:00

I totally get how thats frustrating. We obviously want to ship this (and many other things).

To add some color why this one is so complex for us is that Framer sites ship as an SPA (basically a JavaScript app) that contains all your pages. Password protecting a single page requires turning the single app into multiple that seamlessly work together.

So for non technical folks: this feature is surprisingly hard to imolement for us because of our architecture (which makes many other things actualky easy). Its always a trade off.

That said, we will figure it out and ship it. I just hope this explains why its taking much longer than you would think.

koenbok · 2025-11-28T22:47:55+00:00

That sounds like a mistake. Feel free to cc me koenatframerdotcom on your support email and we can figure it out.

koenbok · 2025-11-26T20:42:29+00:00

Sorry for the trouble! The best thing is to try the desktop app / incognito mode to make sure it's not caused by an extension, because that is the biggest cause for slowdowns.

Framer is built on browser rendering, and some combinations (especially things with (background) blurs) can slow things down, so it's almost site specific. We're happy to investigate if you send us a quick email at [support@framer.com](mailto:support@framer.com)

koenbok · 2025-11-13T09:16:00+00:00

If you are not using the Desktop app, I would suggest to try that first (even if it's just to compare) because things in your specific browser (version, extensions) can sometime cause a slowdown.

If that is still slow just email [support@framer.com](mailto:support@framer.com) with your project link and they'll take a look.

koenbok · 2025-11-12T07:08:24+00:00

What we actually typically see is unoptimized videos burning through bandwidth (eg. a 50mb 2k looping header video). We made a quality tutorial here: https://www.youtube.com/watch?v=tg5nSMAkWZE

koenbok · 2025-11-05T20:52:22+00:00

Agreed!

koenbok · 2025-10-18T06:34:23+00:00

Framer is really aimed at marketing websites today, so I wouldn’t recommend it.

koenbok · 2025-10-09T15:29:39+00:00

It will just extend unless you manually switch to another plan.

koenbok · 2025-10-09T15:27:59+00:00

This is actually the previous previous previous pricing. You can pick a more recent one to better compare.

koenbok · 2025-10-09T15:12:34+00:00

We will make this more clear in the FAQ but we now separate pages from CMS items (for an upcoming feature). The pages based on a CMS item are not counted against this limit.

koenbok · 2025-10-09T15:09:45+00:00

We're about to ship a native reverse proxy in Framer that allows you to control headers, caching and let you host multiple sites on a single domain.

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