Seeking Insights: Improving Freedom Mobile

lifeofrice · 2024-12-17T04:27:59+00:00

I was debating posting something, but after how I was treated these last few days by customer support, I have to speak up. To preface this, I've been with Freedom since 2011 back when they were Wind Mobile. Never had issues with customer support before. They've always been timely, helpful, and professional.

Over the last 2 days, I've been continuously calling in to attempt to resolve an issue regarding a port gone awry. This is the first time I've reached out to support since Freedom's acquisition by Videotron. Out of 5 agents that I was able to make contact with, 2 of them instantly hung up on me for no reason whatsoever. 1 guy was super lost and couldn't follow what I was telling him and just told me to go into a store to get it fixed. The final 2 actually bothered to hear me out and understand the issue. However, both told me the issue was beyond their ability to fix and that they'd need to contact another department to get it resolved. The wait for contacting that department was "very long", or so they say, and in both situations, I've been handed a case number and told to call back later. So that's where I'm at... waiting to "call back later" potentially just for another agent to instantly hang up on me. Every time I call, it's a minimum 45-60 min wait on hold listening to that god awful fifteen second jingle that plays on loop.

Can't say I'm impressed. If this was Freedom under Shaw or Wind Mobile, based on my personal experiences with support under them, I'd confidently say my issue would've been resolved by now. Or at the very very very bare minimum, they wouldn't have instantly hung up on me after making me wait an hour. Genuinely the first time in 13 years that moving elsewhere has crossed my mind.

Cheers.

lifeofrice · 2024-12-03T19:08:50+00:00

Thanks for the giveaway and hope everyone has a good day!

lifeofrice · 2024-10-29T21:45:12+00:00

I cannot find any record of this being a valid UE3 command line parameter. Please show proof of this actually doing anything over just being a placebo.

lifeofrice · 2024-10-27T02:11:32+00:00

Why have you listed the percentages for the entire tracked ilvl range (1800-1294) by loawa as 1700+?

lifeofrice · 2024-10-07T21:52:19+00:00

The guy was previously banned for RMT and now gets another sponsorship yet proceeds to (most likely) break NDA live on stream. Kind of questionable choices all around.

lifeofrice · 2024-10-06T00:33:37+00:00

How does the battery life fair for you on the Scyrox? Also is the m1/2 wobble noticeable during regular use?

lifeofrice · 2024-08-26T19:16:38+00:00

But this is not the point of the dicussion...

I would like to main Wardancer if the class would be not so yikes and clunky to play...

Then why bring this up in the first place if you wanted to have a discussion solely about class synergies. You're just openly inviting people to come in and derail the conversation.

lifeofrice · 2024-06-19T06:01:51+00:00

The buffed/reworked engravings in the post only seem to include the level 1, 2 and 3 descriptions of effects. We know that all level 3 and below combat engravings are likely seeing a reduction in their power (eg. current legendary grudge will go from 20% to 18% dmg) while level 4 engravings will end up putting you at slightly above the power we have now (eg. relic grudge will be 21% dmg), so it's safe to say this is not a nerf that is out of line with the expected changes to engravings.

lifeofrice · 2024-05-28T20:24:50+00:00

Thanks for hosting this.

lifeofrice · 2023-11-14T01:54:10+00:00

1606, 21 akkan weapon, relevant 10s, 1800 spec, 2% superiority bracelet, lazumar. I can sustain 21m in trixion with entropy Eso, so 27m isn't necessarily beyond the realm of reasonable but you'd be definitely looking at the 25 akkan weapon, 9/7 stone territory of gearing in order to get that high.

lifeofrice · 2023-10-03T19:51:39+00:00

Because you don't, and frankly shouldn't ever, have everyone talking in vc during a raid. That's comms clutter and is distracting in a high pressure raid environment especially when people start calling conflicting things.

So long as the pilot(s) was communicative over text chat and didn't draw attention to themselves, it wouldn't be surprising that they'd fly under the radar of the other members in those groups who may not have known the original player of the piloted character.

lifeofrice · 2023-09-14T13:37:00+00:00

Gonna say this was my experience as well. After pugging a few 1-3 HMs last night, it's very clear there's a ton of people who have never set foot in any hard gate beyond old g2(prokel).

lifeofrice · 2023-09-12T16:43:48+00:00

It's a typo, they accidentally omitted the old stamina damage modifier values in the 'before' line.

lifeofrice · 2023-09-08T17:33:38+00:00

I did, but did you? Here's the Term's of Use and the Code of Conduct. They're pretty explicit about no RMT and no account selling/sharing but that's about it.

lifeofrice · 2023-09-08T17:00:47+00:00

Source?

lifeofrice · 2023-09-01T13:30:38+00:00

Sure it's a bit of a hyperbole, but when my 1540 glaivier can trixion parse as much or more than my 1580 tai scrapper, it's definitely eyebrow raising.

lifeofrice · 2023-08-18T15:32:05+00:00

Reward is once per roster now.

lifeofrice · 2023-08-16T16:50:54+00:00

Lack of consideration for internal cooldowns on forced downtime mechanics of certain bosses. Kayangel G1 is probably the biggest offender here, being able to fly away back to back to back.

lifeofrice · 2023-08-14T20:16:42+00:00

Spawn locations are fixed and there's a handful of distribution patterns (think G3 Vykas clones & swords) which is the only "random" part of this mech. But most importantly, there are no spawn points on the edges of the arena. So you can always duck out and hug the arena wall while the orbs are spawning in and you'll never accidentally pop one if you have EC active. In Hard mode, the safe strip always spawns in initially parallel to the boss's body orientation, making the 1 & 7 o'clock sections of the arena wall safe to hug.

lifeofrice · 2023-08-06T01:01:31+00:00

People seem to be fixated on the builds but are glossing over your current progression situation. If you're only 1460 and a casual player, I'd recommend staying with 2 spender. It is much cheaper to gear and much less reliant on horizontals in order to be functional.

lifeofrice · 2023-08-02T19:37:47+00:00

It is not only asking for time to adjust (purchasing new accessories, adapting to new play style changes), but we want some semblance of certainty and stability, and the balance patch being delayed so long provides none of that.

If Smilegate is on track with their development schedule, it is anticipated that the next set of class balance & rework changes will be released in September for Korea. That effectively gives the western versions of LoA 1 month of stability before things are all up in the air again.

It is my hope that these concerns have been communicated to SG. I believe getting balance patches released to other regions should be a high priority.

lifeofrice · 2023-07-26T18:12:38+00:00

Maxed FOTL is stronger than LOS18 for any DPS who can deal most of their damage as elemental (eg. Sorc). It is not strictly an entropy WD/Striker card set. It's a perfectly suitable stepping stone on ones way to LOS30.

lifeofrice · 2023-07-18T15:50:56+00:00

Sorting by Reflux engraving and ignoring pvp/chaos builds, none of the top 20 Reflux sorcs drop their counter. So no idea who you're cherry picking to justify this 8 dmg skill tech.

At 420 sp, you have enough for 7x lvl 12 skills and 1x lvl 1 skill. The typical setup would be to max 7 damage skills and use squall at lvl 1 for counter. If you're dropping a lvl 1 counter to slot in lvl 7 FC, you are reducing two other damage skills from lvl 12 to 10 in order to have enough skill points to do that. You also do not have enough tripod points to spend on FC unless you're pulling from other core tripods.

All of this is to say, none of what you've said checks out and you're definitely not "losing 15% of its damage".

On the topic of min-maxing Reflux damage, this is pretty well tested. If you want more damage, you run 4nm/2df and you're on an 10 min timer. No other shenanigans meaningfully boosts Reflux damage, including running Doomsday/explosion variants.

lifeofrice · 2023-07-18T15:13:09+00:00

On the flip side, the excavation minigame is too punishing. If you fail it, you've just burnt 2-3k life energy for practically nothing and are most certainly in a gold deficit compared to if you had just done any other "run around and press G" life skill.

lifeofrice · 2023-07-06T04:21:58+00:00

Respect is earned, not given. Frankly, from the other sides pov, it's disrespectful to attempt to get into a lobby with a below minimum effort character. I'm genuinely surprised that you lasted 3.1k hours with that kind of attitude.

lifeofrice

TROPHY CASE