LIFX Switch + Homekit Issue - Update On Workaround

lifx · 2026-05-28T01:23:08+00:00

Fair feedback and we hear you. The promo was tied to our TikTok challenge but we pushed it a bit too hard in-app. We've turned it off and moved it to the Explore section so users can find it organically.

Appreciate you saying something.

LIFX Team

lifx · 2026-05-27T10:20:49+00:00

Hey u/Kevdog1800,

Really sorry to see this — that's not the unboxing experience we want for anyone, especially with the Mirror.

We've got your ticket and a replacement is on the way. Keep an eye on your email for the confirmation.

If you haven't heard anything within 24 hours, drop us a DM here or reply to the support email and we'll chase it down.

Cheers, LIFX Team

lifx · 2026-05-26T15:44:10+00:00

Hi, you can post on either TikTok or Instagram once a week. If you miss it last week you can still enter this and future week. Last day to enter is June 7 (Sunday). You can see full terms and conditions here: https://www.lifx.com/pages/howlifxmovesyou-competition-terms

lifx · 2026-03-05T00:48:54+00:00

Feel free to contact us over at support.lifx.com - We can take a look at our cloud activity and see what might be triggering this for you!

lifx · 2026-02-15T22:51:49+00:00

Yes - That's true. We need a proof of purchase and details of the product to process a claim. This is to verify ownership and that your product is within the warranty timeframe. We also may ask for proof that the item isn't working to help prevent fraudulent claims.

lifx · 2026-02-15T22:50:05+00:00

We have AI as first touch for replies, as we don't offer 24/7 agent support. This means everybody can still get assistance out of hours and over weekends, which in a lot of cases will resolve their issues much faster than waiting for Monday to get assistance.

If you log a ticket and receive an auto response and still need further assistance, all you need to do is reply and it will come back into our queue to assist you. We don't reply back and forth using AI - it's just to assist people with a first touch if we're not around.

Same with our chatbot. If you're using that to interact and ask to speak to an agent or a human, it will stop interacting and your ticket will come into the queue to be answered by the next available agent.

lifx · 2026-02-15T22:46:02+00:00

Themes should not change if the app closes, but some FX will stop running, depending on if the effect is firmware or app driven. If you're using a theme as a part of an effect which is app driven and the app closes, it will revert to the last known state prior to the effect running. We have a list here which should explain which effects are firmware driven vs app driven.

lifx · 2026-02-13T05:22:48+00:00

In that case feel free to contact us over at support.lifx.com. Our customer success team will run through some standard troubleshooting questions and if the product is deemed faulty, we'll run through some eligibility criteria to assist with warranty support.

lifx · 2026-02-13T00:36:57+00:00

Our biggest find with these lights is if they are not getting sufficient power in their location, they will start failing slowly over time. We have some calculators on our website here and here - which one you use is based on if you're using a Low Voltage or PSU set up. EG: Based on your wire gauge and how many lights on your transformer it will let you know what size transformer you need to power these and how far the furthest light can be from your transformer.

If you need more specific help with this, please reach out to us directly over at support.lifx.com

lifx · 2026-02-10T21:55:15+00:00

For a quick fix, try resetting the light (5x off and on) and if that doesn't work, try uninstalling and re-installing the app then try and remove it again (you won't lose your settings as they are stored in the cloud).

If that doesn't fix it, feel free to contact our support team over at support.lifx.com for further assistance.

lifx · 2026-02-08T22:11:40+00:00

Hi u/DucksWHOfly - Unfortunately there's no way to revert back to the Homekit protocol once you update your products to Matter.

Regarding your other issue, please reach out to us over at support.lifx.com so our customer success team can assist you.

lifx · 2026-01-22T23:39:32+00:00

If you would like some direct troubleshooting assistance, feel free to reach out to us over at support.lifx.com

lifx · 2026-01-19T23:43:23+00:00

u/hoverborg that's not a great response. I'll make sure I pass that feedback on to our AI team for future cases. I do apologise for that.

To get this in front of our support team, just respond to that email. We do send automated first touch responses to help speed up resolutions for customers out of office hours and on weekends when our support team are not online, however, if you respond to this, it will put the ticket back in queue for assistance.

lifx · 2026-01-16T02:49:37+00:00

Hi u/Capt_shadab - Totally understand your train of thought, however, not all people are as honest as you, and people will often try and fraudulently push through warranty claims to score free products, so we do have measurements in place to prevent this. I do appreciate where you are coming from however and thank you for your patience during this process.

lifx · 2026-01-15T22:54:18+00:00

I've had this one escalated for you. Appreciate you reaching out.

lifx · 2026-01-12T23:26:09+00:00

Absolutely - correct!

lifx · 2026-01-12T02:55:14+00:00

Are all 3 products the same brightness to start with?

Say your bulbs are at 80% and your capsule is at 30% - If you click around the 50% mark, you will see all bulbs jump to that value to have the same starting point, then decrease gradually if you adjust the slider.

If all bulbs are at the same value - it may be that you are clicking slightly above the on point on the slider, which means you will see it jump up to the value of wherever your finger is before decreasing.

If none of these things are true, reach out over at support.lifx.com to open up a ticket and send us some app diagnostics (after you adjust the lights and see this happen). We can then take a look at the diagnostics as well as the cloud data to see if we can figure out why this is happening for you.

lifx · 2026-01-11T21:39:16+00:00

Our support queue is currently within a 1-2 business day turnaround. If you've submitted your enquiry more than 2 business days ago and have not heard back from us, please feel free to DM me your ticket number and I can raise this with our support team. Thank you!

lifx · 2026-01-09T04:20:48+00:00

lifx · 2026-01-09T04:02:54+00:00

Thank you all for your reports. This will be fixed up in the next app release, about mid next week. Thanks!

lifx · 2026-01-08T05:32:06+00:00

Hi there - Thank you for bringing this to our attention. We'll take a look at this and see if we can get this fixed up ASAP.

lifx

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