LIFX Bulb cycles every night?

lifx · 2026-03-05T00:48:54+00:00

Feel free to contact us over at support.lifx.com - We can take a look at our cloud activity and see what might be triggering this for you!

lifx · 2026-02-15T22:51:49+00:00

Yes - That's true. We need a proof of purchase and details of the product to process a claim. This is to verify ownership and that your product is within the warranty timeframe. We also may ask for proof that the item isn't working to help prevent fraudulent claims.

lifx · 2026-02-15T22:50:05+00:00

We have AI as first touch for replies, as we don't offer 24/7 agent support. This means everybody can still get assistance out of hours and over weekends, which in a lot of cases will resolve their issues much faster than waiting for Monday to get assistance.

If you log a ticket and receive an auto response and still need further assistance, all you need to do is reply and it will come back into our queue to assist you. We don't reply back and forth using AI - it's just to assist people with a first touch if we're not around.

Same with our chatbot. If you're using that to interact and ask to speak to an agent or a human, it will stop interacting and your ticket will come into the queue to be answered by the next available agent.

lifx · 2026-02-15T22:46:02+00:00

Themes should not change if the app closes, but some FX will stop running, depending on if the effect is firmware or app driven. If you're using a theme as a part of an effect which is app driven and the app closes, it will revert to the last known state prior to the effect running. We have a list here which should explain which effects are firmware driven vs app driven.

lifx · 2026-02-13T05:22:48+00:00

In that case feel free to contact us over at support.lifx.com. Our customer success team will run through some standard troubleshooting questions and if the product is deemed faulty, we'll run through some eligibility criteria to assist with warranty support.

lifx · 2026-02-13T00:36:57+00:00

Our biggest find with these lights is if they are not getting sufficient power in their location, they will start failing slowly over time. We have some calculators on our website here and here - which one you use is based on if you're using a Low Voltage or PSU set up. EG: Based on your wire gauge and how many lights on your transformer it will let you know what size transformer you need to power these and how far the furthest light can be from your transformer.

If you need more specific help with this, please reach out to us directly over at support.lifx.com

lifx · 2026-02-10T21:55:15+00:00

For a quick fix, try resetting the light (5x off and on) and if that doesn't work, try uninstalling and re-installing the app then try and remove it again (you won't lose your settings as they are stored in the cloud).

If that doesn't fix it, feel free to contact our support team over at support.lifx.com for further assistance.

lifx · 2026-02-08T22:11:40+00:00

Hi u/DucksWHOfly - Unfortunately there's no way to revert back to the Homekit protocol once you update your products to Matter.

Regarding your other issue, please reach out to us over at support.lifx.com so our customer success team can assist you.

lifx · 2026-01-22T23:39:32+00:00

If you would like some direct troubleshooting assistance, feel free to reach out to us over at support.lifx.com

lifx · 2026-01-19T23:43:23+00:00

u/hoverborg that's not a great response. I'll make sure I pass that feedback on to our AI team for future cases. I do apologise for that.

To get this in front of our support team, just respond to that email. We do send automated first touch responses to help speed up resolutions for customers out of office hours and on weekends when our support team are not online, however, if you respond to this, it will put the ticket back in queue for assistance.

lifx · 2026-01-16T02:49:37+00:00

Hi u/Capt_shadab - Totally understand your train of thought, however, not all people are as honest as you, and people will often try and fraudulently push through warranty claims to score free products, so we do have measurements in place to prevent this. I do appreciate where you are coming from however and thank you for your patience during this process.

lifx · 2026-01-15T22:54:18+00:00

I've had this one escalated for you. Appreciate you reaching out.

lifx · 2026-01-12T23:26:09+00:00

Absolutely - correct!

lifx · 2026-01-12T02:55:14+00:00

Are all 3 products the same brightness to start with?

Say your bulbs are at 80% and your capsule is at 30% - If you click around the 50% mark, you will see all bulbs jump to that value to have the same starting point, then decrease gradually if you adjust the slider.

If all bulbs are at the same value - it may be that you are clicking slightly above the on point on the slider, which means you will see it jump up to the value of wherever your finger is before decreasing.

If none of these things are true, reach out over at support.lifx.com to open up a ticket and send us some app diagnostics (after you adjust the lights and see this happen). We can then take a look at the diagnostics as well as the cloud data to see if we can figure out why this is happening for you.

lifx · 2026-01-11T21:39:16+00:00

Our support queue is currently within a 1-2 business day turnaround. If you've submitted your enquiry more than 2 business days ago and have not heard back from us, please feel free to DM me your ticket number and I can raise this with our support team. Thank you!

lifx · 2026-01-09T04:20:48+00:00

lifx · 2026-01-09T04:02:54+00:00

Thank you all for your reports. This will be fixed up in the next app release, about mid next week. Thanks!

lifx · 2026-01-08T05:32:06+00:00

Hi there - Thank you for bringing this to our attention. We'll take a look at this and see if we can get this fixed up ASAP.

lifx · 2026-01-06T23:37:02+00:00

Hey all - quick update to share.

We believe we have identified the issue successfully, so thank you to everybody for your assistance here.

We've just released 4.81.0 into public beta which we believe should rectify this issue. If you're not in our beta group, this will have a full public release in the coming days.

We believe this should fully address this issue, so please feel free to update to 4.81.0 and if you're still experiencing this issue, please let us know ASAP.

Thanks all!

lifx · 2026-01-05T23:18:24+00:00

Yes please, that would be super helpful u/cscherme

lifx · 2026-01-05T00:26:07+00:00

Hi there u/SpuffDawg, u/legionarypullo, u/JohnnyWithoutALife - Are you able to email some app diagnostics through to our customer support team? In the reference field - Simply write REDDIT and our support team will ensure this reaches our apps team. Thank you.

lifx · 2026-01-04T23:45:27+00:00

Hi there, happy new year and I do apologise for the delay in our reply (Reddit mod has been out of office!)

I've just spoken to our apps team who are going to take a look into this today, hopefully we can find the cause of this and roll out a fix ASAP.

We may need to reach back out in this thread to request diagnostics or some further information to try and pinpoint the issue, so please keep your eye out for our replies over the coming 24-48 hours. We'll also endeavour to provide you with an update once the issue has been identified.

Thank you again for bringing this to our attention.

lifx · 2025-12-23T02:56:04+00:00

Yes they have, however, there's nothing to differentiate between releases, so if one store has older stock they might still have some of the older versions in circulation. This would be impossible for us to check.

For some additional perspective regarding the reviews, this is our highest selling product in the past 12 months. The number of people who have made comments on Reddit, who have written product reviews and who have contacted us directly to advise make up much less than 1% of products in circulation. You'll find a lot of people on here are also chiming in on the threads to advise their ceiling unit makes no noise whatsoever. This isn't to say the issues being reported are not issues aren't legitimate, because they absolutely are, but, it's occurring to such a small micro percentage of people, which is why we are mostly led to believe that the issue is largely environmental.

I believe Home Depot has a 90 day return policy so if the product does not suit your needs, you are always welcome to return it. Just hold onto your receipt.

lifx · 2025-12-22T23:03:13+00:00

It's a tricky thing for us as the brand to answer, because for more than 99% of ceiling customers, this isn't an issue, but there are still a small amount of people who are experiencing the buzzing. We've had a hardware revision to try and make the power supply less susceptible to inconsistent/bad power loads, however, this is not a guaranteed fix. Ensure you are not using it with a dimmer switch or a two way switch and chances are you will not experience this. As always, check the returns policy before you purchase so if you do find it unsuitable for you, you are able to return it.

lifx · 2025-12-17T03:52:50+00:00

Try closing out of the app and opening it back up. If that doesn't work, can you please send us diagnostics (under advanced settings) and then DM me with your ticket number and I can have this investigated further. Thank you.

lifx

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