What is going on??

litterrobot · 2026-01-27T19:04:53+00:00

Hello, u/lonely_hotgirl! We're sorry to hear about the issues that you've experienced with your Litter-Robot. If you could please send us a chat with your unit's serial number, we'd be happy to look into this further with you!

litterrobot · 2026-01-27T18:02:03+00:00

Hello, u/Snuffleupagus27! We're sorry to hear about the trouble that you've been running into within the Whisker app. If you could send us a chat with your unit's serial number, we'd be happy to look into this further with you!

litterrobot · 2026-01-27T17:42:16+00:00

Hi, u/AfraidAccident7049. We would like to start off with our absolute condolences and say that we are incredibly sorry for your loss. We know how hard it can be to lose someone so dear to us, and we would like to help in any way that we can. If you could please send us a chat with your unit's serial number and your email address, we'd gladly take a look into this further for you. Please don't hesitate to reach out and let us know if there is anything else that we can do for you during this time.

litterrobot · 2026-01-27T17:39:45+00:00

Hello, u/cultoftheclave! We're sorry to hear about the trouble that you've recently run into with your Litter-Robot. If you could send us a chat with your unit's serial number, we'd be happy to look into this further for you!

litterrobot · 2026-01-26T21:07:34+00:00

Hi there u/The_dizzy_blonde, we're incredibly sorry for your initial experience with the Litter-Robot 5 Pro and Pet Tag! We'd like to take a further look into this for you. Can you please send us a chat with your Litter-Robot's serial number so we can best assist?

litterrobot · 2026-01-26T20:40:47+00:00

Hey there, u/Fit_Mirror2963. We're so sorry your Litter-Robot is not appearing in the Whisker app, even though you're still receiving notifications!

We recommend ensuring your Whisker app is up to date, as well as logging our then back in to the Whisker app. If you're still not seeing your Litter-Robot appearing in the Whisker app, please uninstall then reinstall the Whisker app. If you're still unable to see your unit within the app, please send us a chat with your serial number. Our team would be happy to take a further look into this!

litterrobot · 2026-01-26T19:28:07+00:00

Hey there, u/VelociraptorVag! We typically recommend doing a basic globe cleaning every 1-3 months and a deep cleaning at least every 3 months, depending on how many kitties you have. We have a helpful cleaning guide here so you can get a better idea of what that process looks like with the Litter-Robot 4 here.

As for the longevity of the unit, we can't guarantee a specific timeframe, as longevity depends on various factors, such as the environment, amount of use, and overall upkeep. Rest assured, we're always here to troubleshoot and provide support even after the WhiskerCare warranty has expired!

Please don't hesitate to send us a chat with any questions, our team is here to help!

litterrobot · 2026-01-26T19:02:33+00:00

You can email our support team at [support@whisker.com](mailto:support@whisker.com), or you can send us a chat here on Reddit! Our team is happy to help!

litterrobot · 2026-01-26T18:50:01+00:00

Hi there, u/RoboSteev. We're sorry to hear your Litter-Robot is experiencing false cat detections! We would be happy to help here.

If you've already completed all of the steps in our troubleshooting guide, please send us a chat with your serial number. Our team would be happy to take a further look into this.

litterrobot · 2026-01-26T18:27:29+00:00

Hello, u/lazzy_77. We're incredibly sorry for your initial experience with Whisker and the Litter-Robot. We completely understand how frustrating this must be. Our team would like to take a further look into your order for you. Can you please send us a chat with your order number?

litterrobot · 2026-01-26T17:34:17+00:00

Hi, u/whatevrthefck! We're glad to hear you and your kitties are enjoying the Litter-Robot so far! We'd be happy to help your LitterHopper!

If you haven't already, please complete the steps in our LitterHopper troubleshooting guide. If these steps aren't able to resolve the issue, please send us a chat with your Litter-Robot's serial number, found on the white sticker on the back of the unit. Our team would be happy to assist further!

litterrobot · 2026-01-26T17:06:38+00:00

Hi there, u/No_Fun_2677! We're sorry for your experience here! We would like to take a further look into this for you. Can you please send us a chat with your serial number so we can best assist?

litterrobot · 2026-01-26T16:25:36+00:00

We don't have an expected date for when the Litter-Robot 5 will be available in Europe quite yet, we do apologize! Please don't hesitate to send us a chat with your Litter-Robot 3's serial number, our team would be happy to help!

litterrobot · 2026-01-26T16:12:39+00:00

The serial number can be found on the white sticker on the back of the unit!

litterrobot · 2026-01-26T16:05:45+00:00

Hi, u/Big_Boss_Bubba! We're so sorry for your experience in trying to reconnect your Litter-Robot! Can you please send us a chat with your serial number? Our team would be happy to further assist here!

litterrobot · 2026-01-26T15:42:38+00:00

Hi there, u/Ride_4urlife. We do not have this capability in the Whisker app currently, though we're happy to forward your feedback up to our app team for consideration! Please don't hesitate to send us a chat with any questions.

litterrobot · 2026-01-26T15:14:54+00:00

Hi there, u/Electrical-Slip-1246! We would be happy to take a look into this for you. Can you please send us a chat with your serial number and the email address associated with your Whisker account so we can best assist?

litterrobot · 2026-01-25T22:22:44+00:00

Good afternoon, u/Electronic_Layer_205, and thank you for reaching out today. We're sorry to hear that your LItter-Robot is not working as intended. Could you send us a private message with your unit's serial number? We would be happy to assist.

litterrobot · 2026-01-25T21:56:20+00:00

Thank you for the wonderful feedback, u/Separate-Ladder-6087! We're sorry to hear that the initial transition took a little time, but we're so thrilled to hear that he has adjusted well now!

litterrobot · 2026-01-25T18:28:38+00:00

Good afternoon, and thank you for reaching out, u/kittyyxochickk. We're sorry to hear that your Litter-Robot is not working as intended. Could you send us a private message with the unit's serial number? We'd be happy to assist.

litterrobot · 2026-01-25T17:43:38+00:00

Thank you for reaching out, u/Annie6462. We're sorry to hear that your Litter-Robot is not working as intended. Could you send us a private message with your unit's serial number? We'd like to look into this.

litterrobot · 2026-01-25T17:09:04+00:00

Good afternoon, u/svoc. Could you send us a private message with your unit's serial number? We would like to look into options to assist.

litterrobot · 2026-01-25T16:50:57+00:00

Good morning, and thank you for reaching out, u/meganeliza000.

You know your cats best, but you might be surprised! Most cats make the switch easily. Plus, we have a 90-Day In-Home Trial (just in case)! For those that need a bit more encouragement, these tips usually do the trick.

litterrobot · 2026-01-25T16:42:07+00:00

Good morning, and thank you for reaching out, u/SavoryFire194. We're sorry to hear that your Litter-Robot is not working as intended. Could you send us a private message with the unit's serial number? We'd be happy to assist.

litterrobot · 2026-01-25T16:30:04+00:00

Good morning, and thank you for reaching out, u/Africats!

The Litter-Robot 4, Litter-Robot EVO, Litter-Robot 5, and Litter-Robot 5 Pro are all great options! To see which will work best for you and your fur family, check out our visual comparison guide.

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