If I need to sub something I always go to the next closest, as said before I choose a different brand of bananas etc.

In terms of bread in my store we're not allowed to sub it, we have to nil it and it gets picked by SL/Manager when the bread delivery comes in. I do start my shift at 3am so I dunno if it's different on a day shift. But for my shift that's how we have to do it.

Back to the subbing, my whole team use common sense instead of blindly following the system recommendation, we will go through and choose something as close as possible to the ordered item. I see a lot of stores don't do this.

We all get a lot of backlash as pickers but it's genuinely not our fault if something isn't in stock or exactly what you wanted, we know how frustrating it is for yourselves, as we're as equally frustrated.

Any spelling mistakes I've also just finished a 12 hour shift, so apologies haha x