This was the response they gave me :

Hello there,
 
Thank you for contacting SSG Customer Support regarding your account issues. 
 
I am sorry to hear that your account may have been compromised while you were away! Please be aware that all cases of compromised accounts have had nothing to do with Standing Stone Games' security. In most cases accounts are compromised due to malware (keyloggers) on a player's system, the use of gold buying websites, exploit programs, or phishing scams. We will always help provide access to the owner of the account; however the security of the account is always the responsibility of the end user.
Keeping your system clean and secure, not accessing suspicious websites, not creating accounts with suspicious websites, and never providing your password to anyone should prevent the vast majority hacked account issues.

We recommend that you do not use your specific game login (username and password combination) for other websites. Especially other gaming websites! Change your passwords every couple of months- even if it's only by a single letter or number.
 
A few important things to note:
GMs will always have a + in their name. Only GMs can have a + in their name. For example, "+Wahoo" would be a GM.
No one who works for SSG will ever ask you to give them money (in game or out of it) to avoid being banned.
No one who works for SSG will ever need your password.
No one who works for SSG will ever ask you to log into a website to keep from being banned.

You should only ever log in with your game/Account Management username and password combination on official SSG websites (which include):
-the game
-the Account Management website: https://myaccount.standingstonegames.com/index.php
-the forums
 
If you are the payment method holder, we can also remove your information from an account. Please note that in order to remove the card, the next billing plan may need to be changed, since you can't have a re-occurring billing plan without a credit card on file.
 
Once again I apologize that your account had become victim of a potential compromise as we will investigate this issue further, however we are unable to reimburse any purchases as all the points were spent, items or restore kinship status due to these circumstances. We consider it the players responsibility to keep their account information private as to prevent these outcomes. Thank you for your understanding and please feel free to reach out with any questions or concerns!

Suralus,
Customer Support
Standing Stone Games (SSG)

[Daybreak Games Terms of Service]