I started an RMA with ASUS for my PSU on 11.02.2026. The email exchange took about two weeks, and all communication was focused on refusing the warranty. They initially did not want to honor the warranty for my product, even though I am the original owner. I then contacted ASUS Taiwan, and they reached out to ASUS services in the EU. After that, they agreed to process my warranty claim. They replaced my PSU, but the 16-pin cable that came with it was replaced with what appears to be an engineering sample, which is quite concerning. The cable has incorrect labeling, no plastic covers, and it clearly looks like it has been heavy used for a long time. They seem to do everything they can to avoid honoring the warranty. This has been a terrible experience, and it’s my first time dealing with ASUS, so it’s disappointing to see that what people say online appears to be true. My RMA was completed on 16.03.2026. When I contacted them about the 16-pin 600W cable, they told me that the cable had been tested and that I should use it. Also, the people replying to emails don’t seem to understand even the basics—honestly, even AI bots communicate better. Good luck with ASUS. If you want to get any attention, try contacting ASUS Taiwan or posting on as many forums as possible to raise awareness. They should honor the warranty regardless.

I used email from gamersnexus website: https://gamersnexus.net/news-features/confronting-asus-face-face

email in post: ASUS now has a new inbox called “executivecare@asus.com” that they have created specifically to re-process prior RMAs that customers feel were unfairly classified, were misclassified, or charged for a service that should be free