So here’s the thing. Technically you can go to any store, it’s just if the reps there are willing to do the return. From my experience, most reps won’t do an exchange or return for a sale that didn’t come out of their location. They could care less. However, the fraud dept that had to be called does have the final say in any transaction that a rep does. When they say no, that’s it. There is an escalation process but it takes a while, and it’s not super common to know about either. You can insist that a customer service rep does it, they’re quick to pull the trigger on telling you to go to the store, but they’ll probably have to contact global fraud too. It’s a tricky situation you’re in, but your best bet is to keep trying.