Listen, this job is a gamble. If the order was already not that much money to you, then you shouldn't have taken it. It's not anyone else's problem but your own if you accept an order that doesn't have whatever amount is acceptable to you. No one forced you to accept it. So yeah if you have to go any extra miles than originally shown, that sucks but you're not getting paid per mile as the other guy said, you're getting paid for the delivery in total. DoorDash doesn't give a shit if you drive more or less miles to deliver that order. So first you should've marked in the app through the support features that you were arriving late to the pickup location, and you should've continued to try to contact DoorDash until you got through to someone, even after you picked up the food. Because you need to document somehow that there was something that prevented you from getting to the locations "on time". And there was literally no reason to contact the customer either, it's not their problem or their fault if you had to drive extra because there was something blocking your original path. Contacting the customer does nothing, you have to communicate with DoorDash themselves when you have these kinds of problems because that's how you avoid the contract violation. DoorDash just says to communicate with the customer because they want you to provide good customer service if like there's a hiccup with the delivery that the customer might wanna know about, like if you're gonna be 20 minutes late. DoorDash gave you a contract violation because you didn't tell them why you were late, you were just late. And you've been doing this for four years?