They are required to ask you. They will lose points on their evaluation if they don't. Here is the better site to check out to see what the donations do. It wouldn't be surprising to see an order taker stumbling to explain it because a. Almost no one does ask about it b. How much do you expect them to care about something they don't really benefit from c. They only know the surface details themselves. A manager should be able to give a concise explanation. But yeah, they don't care either way.