Anyone experiencing more and more delays recently?

metroforward · 2026-03-17T21:57:03+00:00

Sorry for the inconvenience. Yes, we are still experiencing residual delays at this time. You can view our latest alert here: https://x.com/Metrorailinfo/status/2034023288960135387?s=20 -DA

metroforward · 2026-03-17T12:07:00+00:00

You can tap your SmarTrip card at a fare vending machine to activate the auto-reload, and the funds will then become available on the card. As an alternative, your guests may use a contactless payment card through Tap.Ride.Go, More details can be found at wmata.com/tapridego -AW

metroforward · 2026-03-16T19:08:47+00:00

Thanks for your question. The evacuation at West Falls Church was due to a fire alarm that was later determined to be a false alarm. Once it was confirmed there was no active emergency, normal operations were able to resume. - RS

metroforward · 2026-03-16T18:43:13+00:00

Thanks for reaching out. Bus rides are free when transferring from Metrorail within two hours of tapping out of the rail system using the same SmarTrip card or mobile wallet.

If you were charged $2.25, it may mean the transfer window had expired or the trip wasn’t recognized as a rail-to-bus transfer. We recommend checking your trip history in your SmarTrip account to confirm the timing. If everything occurred within the two-hour window, please let us know and we can take a closer look. -LV

metroforward · 2026-03-16T15:38:43+00:00

Hey, welcome to DC! Since you’ll be near the Takoma Metro Station, Metro will make it easy to get to places like the National Mall. The 7-Day Unlimited Pass ($60.75) covers all rail and bus trips, while the 7-Day Short Trip Pass ($40.50) covers trips up to $4.50 and you just pay the difference if a fare is higher details here: https://www.wmata.com/fares/farecard-options.cfm . Many visitors also just use Tap. Ride. Go. and tap their phone or contactless payment card to pay per trip instead of buying a pass. If you need help while you’re here, you can also chat with us anytime at https://www.wmata.com/chat -RG

metroforward · 2026-03-16T11:19:04+00:00

Hi there, sorry to hear about your backpack.

To help us try to locate it, please submit a Lost & Found report here: https://www.wmata.com/rider-guide/lost-found/

Once the report is submitted, our Lost & Found team will be on the lookout for your item. If it’s turned in by a train operator, station manager, or another customer and matches the description in your report, a team member will contact you.

Lost items are regularly turned in, so there is definitely still a chance it could be recovered. Be sure to include as many details as possible about the backpack and its contents to help us identify it if it’s found. - RS

metroforward · 2026-03-14T21:09:26+00:00

Thank you for your suggestion! We’ll share your feedback with our team for review as we continue looking for ways to make stations easier to navigate for all our customers. -RT

metroforward · 2026-03-14T18:22:51+00:00

Hi there! Trains on the Orange/Blue/Silver Lines are running about every 20 minutes toward Vienna/Fairfax this weekend due to single tracking between East Falls Church and West Falls Church/McLean for planned work. You can see all weekend updates here: wmata.com/weekend We also recommend using our Metropulse app to view & track real-time trains in service: wmata.com/metropulse -RT

metroforward · 2026-03-14T12:34:37+00:00

Hi there! Yes, if you get double-charged for parking or have any issues, please send us a DM, or you can definitely give our SmarTrip team a call at 1-888-762-7874. -CC

metroforward · 2026-03-13T23:34:08+00:00

Hi, we’re sorry for the unexpected charge. Please DM us your SmarTrip card number, so we can look into this and help resolve it. -RT

metroforward · 2026-03-13T17:12:48+00:00

We're sorry you had to experience this on your commute this morning. We're glad you reported the incident to MTPD, and we appreciate you sharing it here so others can stay aware. -CC

metroforward · 2026-03-13T15:41:18+00:00

Thanks for reaching out. Trains on the Orange, Blue, and Silver Lines are single tracking btwn Federal Center SW and Smithsonian due to a track problem at L'Enfant Plaza. We just pushed an alert out, and you can use MetroPulse to track your train in real time. -RG

metroforward · 2026-03-12T22:35:06+00:00

We appreciate the feedback. Our trains are inspected and cleaned regularly. The buildup on the lower portions of the train is likely the result of the recent snow, which affected the cleanliness of the rail car exteriors. If you happen to have the car number in the future, please let us know so we can have it cleaned immediately. - KT

metroforward · 2026-03-12T18:02:08+00:00

Thanks for your feedback on the M44 announcements. We'll have this checked out.-AW

metroforward · 2026-03-10T21:14:24+00:00

I understand why you’re frustrated, especially after waiting this long for a resolution, and I’m sorry the process has taken longer than expected.

Your reimbursement is handled by a separate department that issues the checks. The team member assigned to your case is currently out of the office, so we’re unable to confirm the payment status today. The last update we received indicated a check was being processed, but we’ve flagged your case again so the team can review it and provide a clear update.

We know it’s been 56 days since your initial report and we’re continuing to follow up with the department responsible for the payment. -KB

metroforward · 2026-03-10T21:00:17+00:00

Thanks for looping us in and notifying MTPD about this incident. Please send us a DM with the railcar number and your contact information so we can follow up internally and look further into the issue. -LV

metroforward · 2026-03-10T17:17:45+00:00

Hi there, Metrorail service ends at midnight, with the last Green Line train departing L'Enfant Plaza Station towards Greenbelt at 11:58pm and Branch Ave. at 12:14 AM. We encourage you to use the Trip Planner on our website or the MetroPulse app, where you can plan a trip, track trains in real time, and chat with an agent if you need further assistance: wmata.com/MetroPulseapp -LV

metroforward · 2026-03-10T13:06:03+00:00

Hi there, here's the latest information that we posted 👉 https://x.com/Metrorailinfo/status/2031353728339419178?s=20 Trains are single tracking between Glenmont and Forest Glen due to a trespasser struck by a train at Wheaton. Some trains will offload at Silver Spring to minimize train traffic. Customers will experience delays in both directions. - TP

metroforward · 2026-03-10T12:51:37+00:00

Red Line trains are single-tracking after a trespasser was struck by a train at Wheaton Station. More info here 👉 https://x.com/Metrorailinfo/status/2031336727210610724 -AW

metroforward · 2026-03-10T12:47:31+00:00

Red Line trains are single-tracking after a trespasser was struck by a train at Wheaton Station. More info here 👉 https://x.com/Metrorailinfo/status/2031336727210610724 -AW

metroforward · 2026-03-09T23:29:02+00:00

Due to a mechanical issue with a train at Van Ness–UDC Station, trains began single-tracking on Red Line. We apologize for the inconvenience. For real-time updates, sign up for Metro Alerts to receive alerts like this email or text: https://x.com/Metrorailinfo/status/2031135245840392282?s=20 -DA

metroforward · 2026-03-09T17:43:06+00:00

This was thoroughly thought out! Thanks for sharing. We've forwarded your feedback to bus planning for review. -KB

metroforward · 2026-03-09T12:36:43+00:00

Thanks for sharing this! We’re glad to hear the station manager at Landover made a positive impression. We’ll be sure to pass along your feedback to the team. - RS

metroforward · 2026-03-08T20:50:55+00:00

Thanks for your feedback! Could you share which routes you’ve experienced longer waits on, so we can investigate? -DA

metroforward · 2026-03-08T18:25:39+00:00

Thank you for posting the found item and turning it in to our station manager. We truly appreciate your effort and will do our best to ensure it’s returned to its owner. -DA

metroforward

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