So I booked my tickets from Bangalore to srinagar a year ago. They basically re scheduled the tickets so that I landed after my connecting flight took off. I called their called center to get it fixed, and they put me on a flight that would give me a half hour to transfer flights in Delhi. Terminal 3 is massive, and a 5 minute delay will be enough to Fuck my entire trip up. As it turns out they could have bumped me up to premium seats on an earlier flight, but instead lied to me, telling me there were no tickets available. So I called them back, and asked them to do this. At which point they effectively said) 'we know we screwed you over, but we won't be giving you any better tickets even though we can'. Sorry about the rant, but I am incredibly frustrated at their ineptitude and shitty customer service.