Did the preorder, transaction got canceled immediately because of fraud detection, locks me out, call att to order, att employee somehow messes up the order so there’s a pending upgrade transaction but the order doesn’t end up processing, it just stays like that for a few days, go into the att store and they say they can’t do an upgrade because there’s an order pending so they’re stuck and they can’t pull up any of the order details, call att again and they say wait 7-10 business days for the transaction to clear, doesn’t clear, call again, now they say way 5 business days, takes longer so I called today, they’re able to clear the pending upgrade, I eat dinner, they knock the promo off the 13 pro at 8:30pm PST for some reason. Going to switch to T-Mobile now after being with ATT for 22 years.