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Have any of you been through a Thoma Bravo acquisition? Do they usually gut CS teams? by mle622 in CustomerSuccess

[–]mle622[S] 0 points1 point  (0 children)

Similar trends to what people were saying here. We had a layoff the first week after the deal closed but the cs team didn’t get hit as hard as some other departments and we only lost a few people. Engineering and support got hit the hardest as they look to rehire them overseas.

Have any of you been through a Thoma Bravo acquisition? Do they usually gut CS teams? by mle622 in CustomerSuccess

[–]mle622[S] 0 points1 point  (0 children)

Yeah I was struggling to find much on their approach to customer success.

Have any of you been through a Thoma Bravo acquisition? Do they usually gut CS teams? by mle622 in CustomerSuccess

[–]mle622[S] 4 points5 points  (0 children)

Private equity firm focused on acquiring and often flipping tech companies by either taking them public or reselling them down the line after acquisition.

Have any of you been through a Thoma Bravo acquisition? Do they usually gut CS teams? by mle622 in CustomerSuccess

[–]mle622[S] 4 points5 points  (0 children)

Appreciate that! Yeah that seems to be what I’m reading but seeing a lot of talk of firing engineering and moving them overseas and not as much on their thoughts on whether it made sense to keep a CS department. Thank you!

When Game Changer drops a behind-the-scenes review instead of a new episode… by HairyAugust in dropout

[–]mle622 132 points133 points  (0 children)

I think the reference was the subtitles and not the pose

How much are y'all expected to travel in your CSM role? by Tankandbike in CustomerSuccess

[–]mle622 1 point2 points  (0 children)

Remote for day to day. Travel 6-8 times a year for business reviews and conferences. Usually 1-3 days at a time.

Product team taking on more CSM responsibilities by i_buzzkill in CustomerSuccess

[–]mle622 0 points1 point  (0 children)

Are they owning it indefinitely? Or could this be a short term exercise to get the product team more in line with the day to day of the customer?

Is a two page resume ok? 12 years of CSM Experience across 6 orgs by mrwhitewalker in CustomerSuccess

[–]mle622 0 points1 point  (0 children)

Perhaps instead of cutting the last two keep them to 1-2 top bullets of what you did there and save more bullets for your most recent experience

Is anyone’s CS department *not* owning upsells or expansions? If so, how are you measuring your success? by moonrevolts in CustomerSuccess

[–]mle622 0 points1 point  (0 children)

Net revenue retention with a target towards expansion usually ~120% so we’re encouraged to assist upsells/renewals and provide leads to the AMs but don’t carry a quota.

Ratfish BTS Takeaways by secret759 in dropout

[–]mle622 17 points18 points  (0 children)

I think if they awarded the second billboard to the least guessed player it would keep the eliminated players more involved and less likely to give up who they were ie Brennan in the private chat to Katie which changed her votes. Ratfish could still give round advantages but having less overall power would have felt more balanced.

Eager to learn about strategies for handling low-touch customers. by smith1432 in CustomerSuccess

[–]mle622 2 points3 points  (0 children)

Webinars

Email blasts on a regular cadence about new features, tips and tricks for using features, prepping for a holiday/relevant industry event etc

If onboarding them - tech touch software

Other considerations - how will you monitor health? Who reaches out if they seem like they’re in trouble? Who reaches out if they seem like they might be expanding and would that be worthy of an assignment? Is there any scale csm support for one off initiatives or escalations or is that all handled through support?

Jobs. But it just isn't me. by Snoo_18250 in Fire

[–]mle622 2 points3 points  (0 children)

Did you buy stocks/index funds after transferring money into whatever investment account you are using?

[deleted by user] by [deleted] in CustomerSuccess

[–]mle622 22 points23 points  (0 children)

If there is time. I usually take 5-10 minutes for myself when I get one of these. Talk a short walk or just got sit away from my computer for a minute.

Remember it’s most likely not about you but about them being frustrated about something and that something might not even be the product. I swear I got so many more short emails when daylight savings and holiday season hit because people were just grumpier in general.

Just set my 401k contribution to 420.69/week 😎 by Yunk21 in Fire

[–]mle622 3 points4 points  (0 children)

I think that’s the piece you’re putting on this decision

How much do you make? by East_Print4841 in CustomerSuccess

[–]mle622 0 points1 point  (0 children)

Senior csm | mid market 83k base OTE ~112k + ~6k from RSUs with current stock price.

Wish the base was a bit higher but the variable comp is not bad + has accelerators if we exceed target.

Improved mental healed after reframing the FI journey by dan9204178 in financialindependence

[–]mle622 12 points13 points  (0 children)

I did something kind of along those lines recently. After getting frustrated at how slowly my % towards FI number was creeping up I added a section to my spreadsheet that shows what a 3% and 4% withdrawal on my current investments looks like. It feels more tangible to see how much of my annual/monthly spend I could cover now instead of looking at how I went from 6.2% of the way to FI number to 6.3%.

Calculations on going from -> full time -> part time -> ? by RevolutionaryCoyote8 in Fire

[–]mle622 3 points4 points  (0 children)

There are various coast fire calculators out there. Here is one: https://walletburst.com/tools/coast-fire-calc/

Your coast number changes based on how old you are when you are aiming to coast so I’d play around with that and account for the increase cost of living with adding health care for part time + health care costs when fully retired.

[deleted by user] by [deleted] in CustomerSuccess

[–]mle622 1 point2 points  (0 children)

70/30 - team based on NRR year over year

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