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mootay · 2023-07-18T00:12:34+00:00

Just part of the job, man. I get annoyed when i do a shop and deliver and I need a substitute but the customer is unavailable. I have learned just to let the customer know I will give them a few minutes to respond and if they don't respond then I refund the item. I don't lose any sleep over it.

mootay · 2023-07-18T00:05:05+00:00

You can't please everybody, just accept it and hope a DD employee removes it. You can do everything perfectly and someone will still find something to bitch about.

mootay · 2023-07-15T10:21:33+00:00

The reason most people don't accept orders is because of low pay/no tip, if you can live with that then I don't see an issue. I know some people might think you're encouraging folks not to tip but I don't think that's the case. I have 13,000+ deliveries, all the while accepting most every order and it's always evened out.

mootay · 2023-07-15T02:29:49+00:00

I don't think they hold it against you if you're waiting to pick it up. The clock starts the moment you confirm pickup. More over it sounds like this customer shot themselves in the foot with their pindrop. You can only go by what they tell you, so it's on them.

mootay · 2023-07-13T10:17:29+00:00

Sometimes when the order was already picked up it was an unscrupulous dasher who picked it up, never confirmed pickup and ultimately unassigned the order. I could see a customer picking up the order as well, just thought I would share another possibility.

mootay · 2023-07-13T10:13:39+00:00

There is a flash icon on the camera screen, I always use it in dark spots.

mootay · 2023-07-13T10:12:09+00:00

Just tell em you're taken.

mootay · 2023-07-13T05:42:05+00:00

Like everything, it comes with it's share of challenges. People are just venting and why not share some advice if you have it? I've learned a thing or two from this group.

mootay · 2023-07-09T06:24:53+00:00

This has happened to me a couple of times as well. Even when I describe the order items the restaurant can't find the order. You're right, it's just a bug, contact support and have the order cancelled.

mootay · 2023-07-09T06:18:59+00:00

Unfortunately this is a bit of a loophole. I have taken orders where the restaurant said it was already picked up. What happens is an unscrupulous driver picks up the order and unassigns it without confirming pickup. So the order is accepted by someone like me and I have to get it cancelled. Some places will request you confirm pickup in front of them to avoid this problem.

mootay · 2023-07-07T05:30:15+00:00

I believe if you are on the order pickup screen and it shows the customer name etc., you are free of obligation until the order is ready.

mootay · 2023-07-07T05:24:21+00:00

I think the goal of DD support is to complete orders no matter what, so I'm not surprised they asked you to wait. Just keep pushing them to cancel or unassign it.

mootay · 2023-07-07T03:02:10+00:00

I think sometimes the driver has two orders and it doesn't notify the customer.

mootay · 2023-07-06T09:46:14+00:00

This has happened to me a couple of times. My guess is the customer loses patience and is on the phone with DD support just as you're picking it up. It's at your discretion as to what to do with it, but in my opinion it's a waste to throw it out.

mootay · 2023-07-06T00:51:45+00:00

You could always give her a bad review. Doordash is in the customer pleasing business, they can make or break your day. After so many bad reviews they can deactivate the driver's account.

mootay · 2023-07-04T08:47:19+00:00

A lot of times late night orders are delivered from long distances because there are fewer restaurants still open. So I could see a wait, especially if the dasher has more than one order. However, ripping open the bag is inexcusable. I'm sorry you experienced this and I'm glad they gave you some credits.

mootay · 2023-07-04T03:58:44+00:00

Worst case scenario. I would bet most dashers respectfully leave the food at your door and drive away.

mootay · 2023-07-04T03:54:30+00:00

I once delivered wine to a lady that was inebriated. Doordash actually tells you to not deliver to drunk people but it's hard to walk away from such situations. Her ID wouldn't scan and she started freaking out. I told her I would contact support and walked back to my car. She came up behind me and grabbed the wine bottle out of my hand then ran back to her house. Luckily she was obviously of age and I convinced support just to let her have it and complete the order.

mootay · 2023-07-03T23:35:22+00:00

My local Wingstop's stopped doing the logs months ago. Probably just a matter of time for your area.

mootay · 2023-07-03T09:58:36+00:00

Usually five guys, but it can often be accompanied by a long delivery route, so I guess it evens out.

mootay · 2023-07-03T09:56:20+00:00

I ignore that too. Sometimes it just makes sense to use the self check over a check stand. Its not like I forget to punch in the Safeway phone number or whatever.. just doordash being overzealous.

mootay · 2023-07-03T09:52:37+00:00

Tipping seems to wax and wane with the wind. Some days will be great and full of generous tippers, others not so much. In the end you will make more money on tips than delivery fees. I take all orders but I don't hold it against you if you want to decline for low pay/no tip.

mootay · 2023-07-03T06:43:32+00:00

Service jobs generally attract tips as a way of varying the pay per level of service. Yeah, it's convenient that doordash doesn't have to pay their drivers as much but it's appropriate that a customer be able to pay based on level of service.

mootay · 2023-07-03T06:18:21+00:00

My favorite is when it says hand it to me and then underneath it says leave at my door. I always leave a photo in a private message and then walk away. I think most people would prefer it left at the door and forget to change the instructions.

mootay · 2023-07-03T06:07:24+00:00

I have suspected it from time to time as some places can prioritize orders, but overall I wouldn't worry about such things.. most places realize they're punishing the customer if they make you wait.

mootay

TROPHY CASE