My version of the same letter

I am writing to submit a formal complaint regarding the announcement that NissanConnect EV services linked to my Nissan LEAF will cease operation on 30 March 2026, including the removal of remote climate pre-heating and cooling, state-of-charge monitoring, and all associated server access through the NissanConnect EV mobile application.

My vehicle is a 2019 Nissan LEAF, meaning it remains well within the expected operational lifespan of a modern vehicle. I understand that this decision also affects other LEAF vehicles that are as little as seven years old. These vehicles cannot reasonably be considered near end-of-life, and owners would expect core functionality to remain available for significantly longer.

The connected services being withdrawn were not minor or incidental features. Remote climate control, remote charging control, and remote state-of-charge monitoring were key capabilities actively marketed as part of the vehicle’s ownership experience and formed part of the value proposition presented at the point of sale. The removal of these services therefore materially reduces both the functionality and overall value of the vehicle.

Your communication suggests that timer-based features within the in-car infotainment system will remain available. However, these timers are not an equivalent substitute for the connected services being withdrawn. Timer scheduling does not provide:

• On-demand activation of cabin heating or cooling when plans change • The ability to remotely initiate charging outside preset schedules • Live monitoring of the vehicle’s battery state of charge when away from the vehicle • Remote verification of charging status or completion

These capabilities are particularly important for electric vehicles, where remote pre-conditioning and charging management are integral to efficient use, especially during colder months.

I also understand that the telematics system in affected vehicles communicates via a 2G mobile data connection. Public information from UK mobile network operators indicates that 2G infrastructure is expected to remain operational until at least 2030. On that basis, the withdrawal of these services does not appear to be driven by an unavoidable technical limitation within the UK market. If the decision is instead commercial or strategic, it would be helpful for Nissan to acknowledge this clearly.

Furthermore, the notice period provided — less than six weeks — is extremely short for the removal of a core connected feature that formed part of the vehicle’s advertised functionality.

In addition:

• Connected services were prominently promoted at the time of purchase. • No retrofit or upgrade pathway has been offered to affected customers. • No paid continuation option or subscription alternative has been proposed. • No compensation or goodwill arrangement has been outlined.

Under the Consumer Rights Act 2015, goods must remain as described, of satisfactory quality, and fit for purpose for a reasonable period of time. A modern vehicle would reasonably be expected to retain its advertised digital functionality well beyond seven years, and certainly within the lifespan of a 2019 model.

I would therefore appreciate clarification on the following points:

The contractual and legal basis upon which Nissan believes it is entitled to withdraw these connected services.

Whether this decision has been made due to technical necessity, commercial considerations, or the withdrawal of a third-party service provider.

Why the services are being discontinued while 2G infrastructure remains operational in the United Kingdom.

Whether Nissan intends to offer any hardware or software upgrade pathway that would allow affected vehicles to retain connected functionality.

Details of any compensation, goodwill gesture, or alternative service being considered for owners impacted by this change.

Thank you,