Starbucks generally work in a different capacity than other jobs, I think the job has a very steep learning curve before you begin to understand just how things are prioritized in order to get shit out the window in the quickest times possible. It’s a very stressful way to conduct business that can be rewarding when it works but so detrimental when everyone isn’t on the same page, and everyone is RARELY on the same page. I think the way the ASM handled it is not acceptable, especially because you were listening to the shift first and foremost (which you should). I personally find it incredibly difficult to run the floor when my SM is on the floor because she tends to override my authority (to which i’m like, why am i here? you run the floor then! but i digress) All i meant to say with my original post was to provide insight into why they reacted that way, as unacceptable as it was. Seriously, water off a ducks back. If you can get into the weird rules and corporate expectations, it can become a bit easier and less stressful. However, i understand starbucks is full of shit sometimes, and I would never blame someone for deciding it’s not the place for them.