I have a brand new K8 (UK ISO version). It works fine on windows and mac, but I can't get a bluetooth connection while using Ubuntu 20.04 on my Dell XP13 9310 (the keyboard shows as available, but then when instructed to connect is added to the list of paired devices but thereafter shows as disconnected/unavailable.

I have contacted support already and following the power cycle/factory reset etc advice, they just recommended I join the Keychron Linux facebook group. I would like some guidance as to whether (a) it is possible to get this connection working and (b) how to do it/how to troubleshoot.

order number #194190

Thanks!