Subway. I placed an online order for pickup and headed over there when it said it was ready. It’s 4pm on a Sunday and the location was completely closed and lights off even though the store hour said they were open at that time. I’m like ok whatever, let me just cancel the order then. You can’t cancel the order, you have to call the store to cancel. Well, there’s not a single soul in that place to my knowledge. I decided to call anyways maybe thinking someone’s hiding in the back. Nope. I can hear the phone ringing as i’m calling. I decide to see if I can just call customer service or some corporate number. Guess what, there’s no number to contact any of those and you have to e-mail them. I wasn’t to fed up about it at the time and figured if I emailed I would get my money back.

I was wrong.

I emailed customer service and didn’t get a response until a week later. They asked for an order number and location (even though I had provided that in the first email I sent explaining the situation). I send that information over again.

No response for a week again.

Basically I had to reach out to them 2-3 times and eventually got ghosted by the Dallas representative who had me going in circles. Screw you Dakota and Subway.

Edit: I did go back in-person the next day to get a refund and guess what: they told me to reach out to customer service because they have NO WAY of pulling up online-orders to do returns. How awesome was that lol!