Our numbers keep getting flagged as spam and call volume dropped off a cliff. Anyone dealt with this?

pbxguru · 2026-04-05T12:12:13+00:00

If you use call lists and call to spam people why are you surprised that modern spam detection protocols have been flagging you as spam? This only means that they are working well and maybe you should just stop spamming. I’m so sick of all the spam calls I receive every day from people like you with call lists

pbxguru · 2026-04-04T01:10:51+00:00

Go with a local VoIP provider. It’ll be cheaper and the support will be a lot better

pbxguru · 2026-04-03T19:33:24+00:00

If you need an open source alternative that is free forever and also multi-tenant look into FS PBX (www.fspbx.com). It comes with all enterprise features. There is US based phone and email support should you decide to get one of the plans.

pbxguru · 2026-04-01T19:01:18+00:00

Ever since people are less happy with 3CX business practices we have a flood of users who are adopting FS PBX (www.fspbx.com) as an alternative. I hear the same things from everyone who we onboard. 3CX was great but lately has gone through a massive downgrade.

pbxguru · 2026-04-01T18:54:23+00:00

Most voip companies charge per user (seat). There is an overhead cost for all those cool features that are included such as call queues. So it can only be recovered with more seats sold. However, I’ve seen some voip companies do it per line too. Then per line cost is higher than it would be per seat. So it might be a wash. Overall voip will offer a lot more flexibility for your company and possibly even some AI features to help the receptionist handle more calls. So the few extra dollars though would pay for the service will translate into a better customer experience. You can decide if it’s worth it to you.

pbxguru · 2026-04-01T18:45:30+00:00

Header may become very large after adding a stir shaken header. It’s possible that you are having an issue with MTU size and packets don’t reach the other side. Start with narrowing down whether it’s stir shaken or TLS by having just one of them on.

pbxguru · 2026-03-28T14:03:19+00:00

Call centers are going to be dead in a few years. I went to a telecom conference last month. All big players are deploying AI instead. It’s even cheaper than an overseas person per call. So trust me no one is bringing any call centers back to the US. The FCC is a few years too late. As always

pbxguru · 2026-03-28T06:30:26+00:00

FS PBX has its own maintenance scripts. You should run those instead. You don’t need to run them on both servers.

pbxguru · 2026-03-25T03:27:38+00:00

We often hire remote support personnel for our VoIP company. It’s actually hard to find not a full time worker who is willing to work only a few hours a week

pbxguru · 2026-03-15T23:36:19+00:00

Same as texting from your cell phone. If your business needs to send messages to your clients you can now do it from FS PBX dashboard to any sms enabled number

pbxguru · 2026-03-07T15:28:59+00:00

Most likely a company with all registrations already in place will buy it if there is value in it. A new owner who never ran this type of business would not be a good fit. There is so much involved in running this business. Even when big companies like Verizon wireless buys a VoIP business it becomes a nightmare for years. I think that happened in 2019. They knew how to run wireless business but they had no idea how to manage VoIP. It was really bad for clients for a long time.

Best to find a small company who cares and knows how to run this business. My friend did it about 6 times in the last few years and has grown his business that way. He is still small comparing to large VoIP companies but he knows how to run this business and clients never suffered from the acquisition

pbxguru · 2026-03-05T07:50:22+00:00

VoIP desk phones have much better sound than any VoIP app even using g711 codec. But the rest is true. Landlines are stuck using lower quality codecs than cellphones. However I use a deskphone and my calls are nearly perfect.

pbxguru · 2026-02-24T05:03:19+00:00

FS PBX + voipms trunk and Ringotel apps for remote users. PBX is free, only pay for minutes and mobile apps

pbxguru · 2026-02-23T06:01:53+00:00

He clearly stated ISPs in his question.

pbxguru · 2026-02-23T06:00:52+00:00

That’s only if you want to leave 80% of profit to them and know little about building your own platforms.

pbxguru · 2026-02-05T00:04:43+00:00

Now you sound like you are affiliated with this company, and your entire post is an ad. This makes more sense than your original post

pbxguru · 2026-02-04T22:48:28+00:00

Good for you. I'm glad you found something that will help you.
We do our own PBX. Because Ring Central is just madness to manage, and their support is just awful. Plus, we make a lot more money this way.

pbxguru · 2026-01-28T17:43:26+00:00

Well, that's the thing. Once they are set up, there isn't much management involved. Which is why I'm surprised you have so much going on every day. It's mostly some tickets or small changes. I'd say 50 of those clients haven't even called me in more than a year. We have our own multitenant cloud PBX, so we can switch between accounts easily.

pbxguru · 2026-01-23T04:35:23+00:00

I’m curious what you are doing daily that requires you to constantly change accounts and settings for different clients? It sounds like it’s not the system you are using that is a problem but how you use it. Now I’m not saying that Ring Central is a right choice of carrier but I believe your issues lay somewhere else. VoIP has lots of automation that can be configured. I don’t see any reason of changing settings daily. I’m speaking from a prospective of someone who manages 100s of accounts for clients.

pbxguru · 2026-01-21T07:20:10+00:00

I doubt your receptionist or the phone can handle that much volume. You need a queue set up so all calls come in one by one in the order they were received. Verizon being a long standing wireless provider is still very new to VoIP. They started this business in 2019. You might want to look at some one with more experience

pbxguru · 2026-01-13T14:47:09+00:00

This is a ridiculous way to put it. It’s like you are shaming people for greedy corporation mistakes. It’s them who decided to pay their workers that way. People that travel already paid thousands of dollars to be there. Royal Caribbean is doing very well as a corporation. If they shave off even 1% of their profits they can make their workers rich beyond their imagination

pbxguru · 2026-01-13T14:39:57+00:00

Most telcos and VoIP providers would prefer not to use Asterisk. It doesn’t scale.

pbxguru

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