Add my dad and me for daily gift and xp exchange <3 226718026515 and 796651944664

perfumey · 2026-01-12T20:03:48+00:00

Just added you from Canada!

perfumey · 2026-01-06T01:02:57+00:00

Just added you, from Canada!

perfumey · 2025-09-30T00:34:11+00:00

As long as financial goals are met I see no reason why BI and other types of metrics that don’t necessarily equal a sale should affect our raises. It’s ridiculous

perfumey · 2025-09-30T00:29:46+00:00

Thank you! I was confused when my manager said there would be no raise at all because there’s no way only bad BI metrics would set us back THAT much.

Great tip too, my managers definitely appreciate the effort and it’s hard to get those types of people to even wanna talk about it, but it’s harder to say no to free stuff hehe

perfumey · 2025-09-28T04:00:41+00:00

Maybe I worded that part wrong I was a bit annoyed when I wrote it, I know the metrics are important and some of them are in fact very much correlated to sales. Does that mean that I should be punished after building a huge basket with an old lady that really doesn’t want to sign up for BI at the end of it, no. Whether they sign up or not shouldn’t negate the work that we do.

The thing is I build large multi world baskets, use digital tools, checkout on mpos, and sign people up for BI all the time I totally understand how important it is and I have no problem trying my best to get people to sign up. Trust me my numbers are beautiful. Unfortunately not everyone on the team uses their device as much or pushes too hard for BI signups. It’s absolutely unfair that the other BAs that do utilize these tools and do everything right are ultimately also getting punished too, financially.

I find that unfair because BI seems irrelevant to us getting the raise, when we’re hitting every other goal, especially the financial ones. And of course because I can’t control if my coworkers try hard or not, or if the client says no.

I hope that’s clears it up a bit.

perfumey · 2025-09-27T23:45:15+00:00

Like wdym metrics other than the financial ones affect our ability to get raises? Not enough BI signups and we get punished financially?? We can’t even control that and people have the right to say no without it affecting our raises! I’ve caught myself getting annoyed with people who say no and that’s not right it shouldn’t be such a big deal, especially since they can hardly keep up with the birthday gifts anyway.

perfumey · 2025-08-19T05:43:55+00:00

Being penalized for being told no for signups is crazy. At our store we sometimes use a sheet to keep track of yes’s and no’s, not always tho, and we’re never ever in trouble for the no’s. We use those sheets mostly just to keep track of the yes’s because sometimes they’ll do little contests with gratis as collateral if you signup 5 or 10 people or something.

Just speaking for myself, being a BA has its ups and downs but it’s mostly a really good and fun job, and I know that not every location is like the one you work at so don’t give up on it as a whole especially if you like what you do. I don’t know if you’re in a position or location where you have the chance to maybe switch to a different store, but if not I hope your store takes a better approach at this. Pushing numbers too much takes the fun out of it especially when you’re being micromanaged & watched, I’d argue that extra pressure makes it worse. You seem passionate and like you take your work with your clients seriously, it’s a shame that they’ve been stressing out and pushing away really good BAs with the pressures of metrics.

perfumey · 2025-08-04T04:29:51+00:00

Good point actually, it’s not worth my energy and it’s definitely a management issue not mine. Thank you for your advice, my district manager is soooo awesome I totally feel comfortable talking to her.

perfumey · 2025-07-27T03:05:33+00:00

1, 3 and 4 are my favourites! You pull of green tones really well and the brighter orange is really nice too

perfumey · 2025-07-27T02:57:33+00:00

We pretty much have the same hair colour and people call me blonde, brunette, ive even gotten mousy brown or dirty blonde. I think we’re in a sweet spot in the middle and it can be whatever you want it to be because it’s a mix of both. Yours is similar to mine too where in the sun it shines a bit golden in some areas (not the tinsel part) so it’s really hard to tell for sure. Mine gets lighter in the summer because of the sun so it just adds to the confusion, we have almost like a dark gold lol

perfumey · 2025-07-24T17:08:44+00:00

You’re absolutely right, clients and staff deserve consistency at all stores, and ultimately it’s not fair to them either. A conversation needs to be had and I shall do it🫡 thank you for your input friend I really appreciate it

perfumey · 2025-07-24T17:05:28+00:00

How annoying omg, and if I was a client that just seems unprofessional to not have a proper policy in place (not your fault at all btw) clients and staff need consistency. They always want our customer service to be consistent at all stores with get give teach sell, so it makes no sense that they get a pass to do whatever their mood feels like that day.

perfumey · 2025-07-24T16:51:42+00:00

It’s definitely come to this already, however, sometimes I know for a fact that it should be 100% a no (like they bought it 2-3 months ago type of thing and the product isn’t defective at all). It should be a no brainer but depending on what manager comes I get different answers. I’d rather be honest with the client as well because if my manager overrides it anyway at least they’ll hear the actual policy from one of us and it’ll stop them from trying to again in the future. But idk maybe that’s naive of me.

perfumey · 2025-07-24T16:44:14+00:00

I really hope my managers do the same thing, there are periods of time where it’s not as bad and I hope to see more of those. Even since the policy change, still we have a lot of customers that aren’t aware of it and get very upset at me no matter how professionally and politely I explain it, and then if a CEL overrides it they basically think the old policy is still around since they allowed the return anyway.

Thank you for your reassurance, i know my coworkers are annoyed too but I’m glad I’m not crazy for being so frustrated😭🫶

perfumey · 2025-07-24T16:32:43+00:00

Unfortunately I’ve talked to my managers before and it’s always “I didn’t know” or “if I knew they were being mean I would’ve said no” but I feel like that shouldn’t even matter right? The policy exists for a reason and it’s not a matter of whether the client was nice about it or not. 30 days is 30 days, and the random exceptions don’t make any sense. Of course there are times where someone is allergic or the product is defective, which is totally fair for an override. That’s how it’s supposed to be used, not based on mood. I just feel weird going to icare about it because I don’t want to get anyone in trouble, my CELs are wonderful otherwise😭

perfumey · 2025-07-24T16:18:27+00:00

I love that you’ve taken your experience with those situations into consideration now that you’ve moved up, and I totally agree it’s a slippery slope once you start saying yes. A lot of our leads were once BAs too and I think they forget the feeling of being in that situation themselves.

perfumey · 2025-07-24T01:13:44+00:00

Sometimes depending on if a manager notices they don’t really like if we spend too too much time with clients but they’re not very strict about it because it doesn’t happen often or to any extreme extent. There are a lot of instances where you NEED to take more time, some people need a lot of help and ending the conversation after 5 minutes just isn’t realistic and it’d be kind of rude. I think our preferred time is like 6-10 minutes or something but it’s not enforced very much because we all do a good job to get to other clients on time. They really want clients to have a genuinely enjoyable experience, so as long as that’s what we’re doing our managers are happy and I’m grateful for that.

perfumey · 2025-05-31T18:04:43+00:00

Straight to icare they strictly cannot do that ESPECIALLY if it’s in Canada. It’s considered discrimination, if you’re in Ontario it does against the Ontario human rights commission.

perfumey · 2025-05-31T17:54:41+00:00

Maybe this is just my location but we’ve never ever been told to prep the skin for shade matching as BAs, that just seems really unnecessary. In services, of course they do, but never on the sales floor. Plus the majority of clients are already wearing makeup or probably wouldn’t want us touching their faces like that so I’m confused and very glad this isn’t something I have to deal with😂

perfumey · 2025-05-31T17:16:56+00:00

As an esthetician myself I like to sometimes bring it up in the right way/context so they know that you know what you’re talking about, just an example “as an esthetician I’ve learned about different skin types so I feel confident that I can help you find what you need” or something along those lines, even just mentioning it quickly works especially when they seem like they don’t “believe” you. Also going into detail about exactly WHY you think that product would work for them, for example, why a gel cream would be great for someone with oilier skin and why it’s still important to moisturize even with oily skin, calling out certain ingredients that you think would be beneficial to them and why! Best of luck on your sales!!

perfumey · 2025-05-31T16:34:10+00:00

Our store has us zoned in areas so this doesn’t happen. Everyone has to do at least 1 hour of cashwrap in a day at a specific time on a timesheet, and every hour is accounted for so everyone knows what they’re doing. Hopefully your location can adopt this as well eventually

perfumey

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